• Content Developer

    Location US-WA-Kennewick
    Posted Date 2 months ago(10/17/2018 3:34 PM)
    Job ID
    Amazon.com Services, Inc.
    Position Category
    Customer Service
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    The Amazon Business Content and Localization team supports product launches, by creating content that answers customers' questions, that provides and promotes self-serve solutions, and that empowers Customer Service Associates to solve customers' contacts. The team creates smart content which suitable for a global content readiness experience.
    As Content Developer you will follow our content governance to create clear and concise information that will help our internal and external customers. You'll collaborate with other writers and internal business partners (such as program managers, product managers, and software development engineers) to develop global source content. You'll participate in content management and localization efforts, process development, and quality governance in support of team success, while also working independently on multiple projects.

    Key Responsibilities:

    • Create and maintain smart content in English in Content Management tools, in a way that's scalable and easy to localize
    • Outsource content for translation using computer assisted tools
    • Respond to time-critical requests and advocate for the right content solutions
    • Advocate for Amazon Business customer and Customer Service Associates
    • Strong bias for action and the ability to prioritize and meet deadlines
    Strong stakeholders' management

    Basic Qualifications

    • 2+ years as a technical writer, editor, or content developer
    • Exceptional written and oral communication skills
    • Experience with technical writing
    • Experience with content management tools
    • Experience with translation processes and tools
    • Experience managing content projects, including coordinating with other teams
    • Ability to multi-task in a dynamic technical environment
    • Bachelors Degree

    Preferred Qualifications

    • Master Degree English, Communications, Content Strategy, or a related field
    • Strong Stakeholders management
    • Project management experience

    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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