• Principal Product Manager

    Location IN-KA-Bangalore
    Posted Date 7 months ago(5/2/2018 12:29 PM)
    Job ID
    Position Category
    Project/Program/Product Management--Non-tech
    Company/Location (search) : Country (Full Name)
  • Job Description

    We are seeking a Principal Product Manager to improve and invent the voice shopping experience across devices in India. Voice shopping is a strategic investment for Amazon; our goal is to deliver a voice-first shopping assistant that customers will engage with and ultimately prefer compared to other ways of shopping. Driving customers to try voice shopping is critically important to deliver on the growth we want to achieve, and driving repeat usage and engagement will be pivotal to our long-term success.

    As the Principal Product Manager for voice shopping in India, you will be the single-threaded leader for a critical area of our customer experience. You will build and own a robust and scalable methodology to gather quantitative and qualitative data from customers. Using those data and customer feedback, you will derive an understanding of the nuanced customer needs and will use this to define and drive improvements to our ability to understand customers and to respond clearly and succinctly. You will define patterns and best practices for voice user interface (VUI) on multiple devices, and ultimately in a multi-modal experience.
    The right person has high levels of customer obsession, a strong demonstrated ability to build repeatable and scalable processes, is agile with complex data and systems and is an independent and resourceful operator who can interact with both business and tech teams.

    Key responsibilities & deliverables:
    • Define and execute a plan for collection of ongoing user feedback and data to identify areas to improve, to include end to end performance (EEP) testing of Spoken Language Understanding (SLU)
    • Define patterns and best practices for Voice User Interface (VUI) per locale and drive adoption of these.
    • Build and executive a go-to-market strategy for new products and features in India for Voice Shopping. Define and maintain a prioritized backlog of work items to drive parity with US and to improve the experience.

    Basic Qualifications

    • 10+ years of combined professional experience in education development/program management/product management
    • 5+ years of combined experience leading teams directly and indirectly (through influence vs authority)
    • Experience taking new programs/products from ideation, development, pilot, launch
    • 3+ years experience improving programs/products through customer feedback attained through a variety of channels

    Preferred Qualifications

    • Proven ability to drive forward progress with a wide variety of stakeholders and interested parties including peers and executives
    • Outstanding written and oral communication skills used to communicate complex simply to a diverse audience, attain buy in and program funding, and drive decisions
    • Experience in a field of Design
    • Experience with creating educational programs/products
    • Experience scaling programs globally

    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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