• Sr. Product Manager

    Location IN-KA-Bangalore
    Posted Date 5 months ago(5 months ago)
    Job ID
    Position Category
    Project/Program/Product Management--Non-tech
  • Job Description

    We are seeking a Sr Product Manager to improve and invent the voice shopping experience across devices in India. Voice shopping is a strategic investment for Amazon; our goal is to deliver a voice-first shopping assistant that customers will engage with and ultimately prefer compared to other ways of shopping. Driving customers to try voice shopping is critically important to deliver on the growth we want to achieve, and driving repeat usage and engagement will be pivotal to our long-term success.

    As the Product Manager for voice shopping in India, you will be the single-threaded leader for a critical area of our customer experience. You will build and own a robust and scalable methodology to gather quantitative and qualitative data from customers. Using those data and customer feedback, you will derive an understanding of the nuanced customer needs and will use this to define and drive improvements to our ability to understand customers and to respond clearly and succinctly. You will define patterns and best practices for voice user interface (VUI) on multiple devices, and ultimately in a multi-modal experience.
    The right person has high levels of customer obsession, a strong demonstrated ability to build repeatable and scalable processes, is agile with complex data and systems and is an independent and resourceful operator who can interact with both business and tech teams.

    Key responsibilities & deliverables:
    • Define and execute a plan for collection of ongoing user feedback and data to identify areas to improve, to include end to end performance (EEP) testing of Spoken Language Understanding (SLU)
    • Define patterns and best practices for Voice User Interface (VUI) per locale and drive adoption of these.
    • Build and executive a go-to-market strategy for new products and features in India for Voice Shopping. Define and maintain a prioritized backlog of work items to drive parity with US and to improve the experience.

    Basic Qualifications

    • Bachelor’s degree – or relatable experience
    • 6+ years of experience in Product Management
    • Demonstrated ability to understand and discuss technical concepts
    • Excellent organizational skills and ability to effectively multi-task and manage multiple projects in parallel
    • Exceptional verbal and written communication skills are essential: clear, organized, concise with an ability to adapt to appropriate audience in a business setting.
    • Strong analytical and quantitative skills; ability to use hard data to back up assumptions and evaluate outcomes
    • Sound business judgment, proven ability to influence others, and analytical thinking skills are critical to success within this position
    • Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skills
    • Capacity to develop original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems
    • Proven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desired
    • Fluency and comfort with business applications such as Word, Excel and Project

    Preferred Qualifications

    • Advanced degree (MBA) or equivalent professional experience
    • 5+ years’ experience managing a team or program in an in E-Commerce on Tech environment
    • A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
    • Support and engagement experience with international technology and business teams
    • Support and operation experience in a 24/7/365 e-commerce environment

    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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