• Customer Operations Consultant

    Location US-NY-New York
    Posted Date 6 months ago(5/8/2018 11:34 AM)
    Job ID
    658059
    Company
    Amazon Web Services, Inc.
    Position Category
    Sales, Advertising, & Account Management
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    For more than 11 years, Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. Are you ready to help our customers in their journey to the cloud?

    As an AWS Optimization Specialist, you will have the opportunity to engage with some of the largest and fastest growing customers in the world. In this role, you will be a trusted advisor to our customers, guiding them on how to leverage AWS products and services to drive cost efficiency. You will engage with Enterprise IT, Operations, and Finance teams to implement best practices for cloud adoption and cost savings. This will include generating and providing recommendations on how customers can optimize their usage of AWS and what services may be available to them that they have not yet considered.

    You must be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, capable of creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment.

    Responsibilities:

    · Manage numerous requests concurrently & strategically.
    · Help key customers understand opportunities for optimization and cost savings.
    · Build tools and mechanisms to formulate and deliver meaningful recommendations to customers on optimizing their AWS usage.
    · Gather insights from the business, develop opinions and present solutions to sales leadership, and be the advocate internally for customer experience issues.
    · Drive cross team collaboration to surface and share best practices across your customers.

    Basic Qualifications

    • BA/BS degree required
    • 3+ years of technology related sales, technical sales, enterprise cloud and/or business development
    • 2+ years of experience with the development, implementation and use of systems/tool utilized for CRM, sales billing, forecasting, sales force automation, contracting, or similar
    • Advanced proficiency in Microsoft Excel with the ability to analyze large data sets, create financial models and simplify complex data

    Preferred Qualifications

    • Strong written and verbal communication skills
    • Experience working with sales or in sales
    • Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data backed analyses, and influencing results
    • Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
    Amazon is an Equal Opportunity-Affirmative Action Employee Minority/Female/Disability/Vet
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