At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you'll be taking part in changing the future of everyday life.
We are seeking a Senior Product Manager to lead the Natural Language Understanding (NLU) for Alexa Shopping. This is a strategic role to shape and deliver our strategy in developing and deploying NLU, Machine Learning solutions to our hardest customer facing problems.
NLU is a key component of voice CX (Customer Experience).This leader defines and drives NLU's product strategy while balancing competing launch priorities and building scalable and reusable solution that enables Amazon retail categories to easily launch a voice shopping experience. You are well rounded and have shipped ML based products with proven business value before. At the same time you are passionate to work with different businesses and solve their specific challenges while putting customer trust first. As a part of this job, you will own the product portfolio and focus on exciting and challenging problems, like:
- Create a vision for how NLU will redefine shopping experience in Amazon. You will be responsible for making the shopping experience for any product simple, easy and intuitive for customers.
- Enable NLU for voice shopping for a diverse set of businesses. Work with engineering, research, UX, finance and legal to realize this vision.
- Define a set of KPIs to measure customer satisfaction and business impact and be able to analyze them and utilize them in decision making processes. Drive continuous improvements to these KPIs.
- Exhibit excellent judgment on how to prioritize between focusing on existing versus new customers and between features, architectural improvements and operational excellence.
We're a high energy, fast growth business excited to have the opportunity to shape Alexa Shopping for years to come. If this role seems like a good fit, please reach out, we'd love to talk to you.