• Sr. Technical Account Manager

    Location US-WA-Seattle
    Posted Date 4 weeks ago(6/19/2018 12:55 PM)
    Job ID
    Amazon Web Services, Inc.
  • Job Description

    Amazon has built a reputation for excellence with recent examples of being named #1 in Customer Service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies.
    Amazon Elastic MapReduce (Amazon EMR), Amazon Kinesis, Amazon DynamoDB and Amazon Redshift, Amazon Machine Learning, are examples of AWS solutions that makes it easy to quickly and cost-effectively process vast amounts of batch or streaming data. AWS Big Data products simplify big data processing, providing managed Hadoop, Streaming and Distributed Storage frameworks that makes it easy, fast, and cost-effective for you to distribute and process your data across dynamically scalable AWS infrastructure. You can also run other popular distributed frameworks such as Apache Spark, Apache Flink, and Presto in Amazon EMR; and interact with data in other AWS data stores such as Amazon S3, Amazon Kinesis, and Amazon DynamoDB. AWS Big Data products securely and reliably handle your big data use cases, including log analysis, web indexing, data warehousing, text analytics, machine learning, financial analysis, scientific simulation, and bioinformatics.

    Are you passionate about Big Data and Analytics? Do you like helping enterprise customers architect systems and solve technical problems? Do you have a unique combination of deep technical and analytical skills, business acumen and strong interpersonal skills?

    In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS Big Data products within organizations ranging from new start-ups to large enterprise customers. You must possess customer facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

    As a Senior Big Data Specialist Technical Account Manager, you will be an escalation technical point of contact for large customers and other Technical Account Managers. Helping to plan, debug, and oversee business critical Big Data applications and migrations. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS tools as well as your existing knowledge and toolkits. You will work hand-in-hand with senior executives in Solutions Architecture, Business Development, Professional Services and Sales. You will work across customer organizations to ensure customers’ applications are well designed and scale to the needs of the world’s data pipelines. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs.

    Every day will bring new and exciting challenges on the job while you:
    • Learn and use groundbreaking technologies
    • Write tutorials, how-to videos, and other technical articles for the customer community
    • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
    • Interact with leading technologists around the world
    • Work directly with Amazon Web Service Technical Account Managers to help reproduce and resolve customer issues
    • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
    • Drive projects that improve support-related processes and our customers’ technical support experience
    Work on critical, highly complex customer problems that may span multiple AWS Big Data services

    Basic Qualifications

    · 7+ years design/implementation/operations/consulting experience of distributed applications
    · 3+ years hands-on systems administration / networking / troubleshooting
    · Bachelor’s degree in Information Technology, Computer Sciences, Engineering, Maths/Physics or equivalent qualifications.
    · Excellent knowledge of Hadoop architecture, administration and support
    · Proficient in Map-Reduce, Spark, Zookeeper, HBASE, HDFS, Pig, Hive and other frameworks running on top on Hadoop.
    · Expert understanding of ETL principles and how to apply them within Hadoop.
    · Be proficient in at least 2 of the following languages: Java, Scala, Python, Perl, Ruby, C, C#.
    · Good understanding of distributed computing environments.
    · Excellent oral and written communication skills.
    · Customer facing experience / strong customer focus.
    · Strong organizational skills.
    · Self-starter, excited about learning and developing knowledge bases.

    Preferred Qualifications

    The following qualifications will be a plus
    · Networking (DNS, TCP/IP)
    · Databases (MySQL, Oracle, MSSQL)
    · Exposure to Virtualization (VMware, Xen, Hypervisor
    · Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
    · Exposure to security concepts / best practices
    · Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
    · Experience managing full application stacks from the OS up through custom applications
    · Chef and CI/CD

    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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