• Senior Manager, U.S. Benefits

    Location US-WA-Seattle
    Posted Date 3 months ago(5/6/2018 6:41 PM)
    Job ID
    Amazon.com Services, Inc.
    Position Category
    Human Resources
  • Job Description

    Amazon.com is seeking an experienced Sr. Manager of U.S. Employee Benefits. This hands-on managerial role will partner extensively with internal stakeholders and external partners on strategy, design and delivery of employee benefits. In addition to ensuring a positive employee experience with our programs, this role will also be responsible for all regulatory requirements and reporting for Amazon’s U.S. based programs. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has proven abilities to manage multiple critical projects concurrently through to successful completion, and enjoys the challenges of developing and improving programs and service delivery in a highly dynamic environment. The successful candidate must demonstrate critical thinking skills, a strong focus on attention to detail with sound judgement, excellent written and verbal communication skills, and a passion for customer service.

    Core Responsibilities
    Plan Administration and Operations – Oversee all benefit programs, systems, tools, service delivery and vendor management. Develop and deliver on complex and broad based projects including team training and change management to impacted individuals and stakeholders.
    Program Development – Set and deliver on plan strategy that aligns to Amazon’s total compensation philosophy, deliver on a great employee experience, and enable continued scalability. Continuously monitor for cost savings, operational efficiencies and improved customer experience.
    Research and Reporting - Provide reports on a regular basis and keep senior leadership informed of operational metrics, financial dashboards, and employee satisfaction measures. Participate in quarterly business reviews of benefits spend and trends for the U.S.
    Plan Governance - Manage all financial and regulatory compliance requirements and metrics. Identify potential areas of enhancements, financial opportunities and risk mitigation, develop and implement corrective action plans for resolution of problematic issues, and provide guidance to team on how to avoid or deal with similar situations in the future.
    People Management – As a people manager, the ideal candidate will have demonstrated abilities to attract senior-level talent in multiple functions from inside and outside the company. Set high performance standards for team and ensure deliverables are met on time and on budget. Recognize trends for larger-scale development needs within and across teams; and build plans to develop skills across the team.

    Basic Qualifications

    • Bachelor’s degree
    • 10+ years of U.S. benefits or program management work experience
    • Experience with benefits design, delivery, systems, tools and automated self-service processes
    • Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in an ambiguous and deadline-driven work environment, attention to detail and ability to multi-task
    • Excellent verbal and written communication skills, including the proven ability to effectively manage, influence, negotiate and communicate with business partners and teams to meet operational goals
    • Excellent project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines and drive projects to successful implementation
    • Strong business judgment and a practical, common sense approach to solving complex problems
    • Flexibility, sharp organizational and process-oriented skills, and a self-starting work ethic
    • Demonstrated strengths in talent development
    • Strong analytical and data gathering skills (including Excel and database analysis)
    • Demonstrated passion for delivering a great customer experience

    Preferred Qualifications

    Preferred Qualifications
    • 10+ years of relevant global benefits experience
    • Experience influencing executives, in partnership with cross functional business leaders, to gain approvals on proposals and recommendations
    • Proven track record of working effectively with people across a large, complex organization to create and launch innovative, successful solutions
    • Experience with acquisitions
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