Amazon.com is seeking an experienced Sr. Manager of U.S. Employee Benefits. This hands-on managerial role will partner extensively with internal stakeholders and external partners on strategy, design and delivery of employee benefits. In addition to ensuring a positive employee experience with our programs, this role will also be responsible for all regulatory requirements and reporting for Amazon’s U.S. based programs. The ideal candidate is highly organized, analytical, works effectively with internal and external contacts, has proven abilities to manage multiple critical projects concurrently through to successful completion, and enjoys the challenges of developing and improving programs and service delivery in a highly dynamic environment. The successful candidate must demonstrate critical thinking skills, a strong focus on attention to detail with sound judgement, excellent written and verbal communication skills, and a passion for customer service.
Plan Administration and Operations – Oversee all benefit programs, systems, tools, service delivery and vendor management. Develop and deliver on complex and broad based projects including team training and change management to impacted individuals and stakeholders.
Program Development – Set and deliver on plan strategy that aligns to Amazon’s total compensation philosophy, deliver on a great employee experience, and enable continued scalability. Continuously monitor for cost savings, operational efficiencies and improved customer experience.
Research and Reporting - Provide reports on a regular basis and keep senior leadership informed of operational metrics, financial dashboards, and employee satisfaction measures. Participate in quarterly business reviews of benefits spend and trends for the U.S.
Plan Governance - Manage all financial and regulatory compliance requirements and metrics. Identify potential areas of enhancements, financial opportunities and risk mitigation, develop and implement corrective action plans for resolution of problematic issues, and provide guidance to team on how to avoid or deal with similar situations in the future.
People Management – As a people manager, the ideal candidate will have demonstrated abilities to attract senior-level talent in multiple functions from inside and outside the company. Set high performance standards for team and ensure deliverables are met on time and on budget. Recognize trends for larger-scale development needs within and across teams; and build plans to develop skills across the team.