Our vision is that Alexa will be the world's most knowledgeable product expert who knows you, in a store that sells everything. All those moments when we need or want to know more about the products we use every day, will have instant satisfaction of an answer: just ask Alexa. We are building a digital product expert that is always available, with super-human knowledge of every product ever made.
We are seeking a Principal Product Manager Tech with expertise to own all natural language understanding for product knowledge. There are billions of products on Amazon that Alexa users may want to know more about. You will own the services that interpret what customers ask Alexa, to identify and understand every product question, and route it to the best sources for answers. Your services will deploy a series of natural language understanding techniques, from the simplest to the state-of-the-art, at the scale of all Alexa users. The platform you build will get better every sprint, learning from new data, user behavior, and better models to improve how well Alexa understands every user.
In this role, you will envision, build, launch, and continuously improve Alexa's language understanding capabilities for product knowledge. You will balance creative vision with technical feasibility, pushing the service to the edge of what's possible — then doing it again in the next sprint. You will make difficult product decisions with deep knowledge of the data, an understanding of the applied science, an appreciation for the engineering impact, and exemplary empathy for the customer's experience. You will build the world's most knowledgeable product expert, and have fun doing it.