• Program Manager

    Location US-WA-Seattle
    Posted Date 11 months ago(1/2/2018 7:00 AM)
    Job ID
    Amazon.com Services, Inc.
    Position Category
    Operations, IT, & Support Engineering
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Are you passionate about working across multiple global teams to build solutions that are more than the sum of their parts? Do you thrive on turning ambiguity into clarity? Do you enjoy diving both into business requirements and into IT service design?
    This role requires ownership, autonomy, and an ability to deliver results. You should be a self-starter with a bias towards independent problem solving. Excellent communication and prioritization skills will be important as you partner with a diverse range of stakeholders to plan, design, and deliver the best IT support experience for Amazon employees.
    As Program Manager, you will collaborate with stakeholders across Global IT to develop processes to provide the highest level of IT customer service, ensure customer satisfaction and continually improve IT service delivery for Amazon's senior leaders. You will also think strategically about business, product, and operational challenges.
    Your first priority will be to create a framework to ensure immediate resolution of IT support requests for senior leaders worldwide. You will develop plans to build awareness of IT products available, gather and action IT service improvement feedback, and deliver targeted communications to this customer group.
    Your proven experience managing complex projects will help you make strong business and technical solution decisions. Roll up your sleeves and have fun while creating significant value!
    Success in this role will require an ability to:
    • Thrive in the face of ambiguity; address and prioritize multiple projects.
    • Understand strategic initiatives and drive them to a successful conclusion.
    • Build trusting relationships allowing you to own and drive programs.
    • Liaise between stakeholders, IT and engineering teams across the globe.
    · Support development of best practices and initiatives that involve cross-functional coordination.
    • Coordinate organizational and technical change management between multiple teams to meet a deadline.
    • Identify and respond to risks and high-priority issues rapidly and effectively.

    Basic Qualifications

    • Bachelor’s degree in business, technology, communications, or relevant field of study.
    • 5+ years of relevant work experience managing cross-functional IT programs.
    • Demonstrated success in program and project management.
    • Desire and ability to work independently and autonomously.
    • Superior oral and written communication skills with an innate attention to detail.
    • Strong understanding of IT service management concepts and processes.

    Preferred Qualifications

    • A career path that demonstrates increasing levels of responsibility and proven success delivering measurable program results.
    • Ability to manage time and juggle multiple priorities to execute high quality deliverables.
    • Skilled negotiator with proven experience finding creative ways to do more with less, and a track record of staying on budget.
    • Experience working in a fast-paced and highly cross-functional organization.
    • PMI, Scrum or Agile Certification
    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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