Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Premier Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
As an Operations Manager (Hiring for various technical domains) you will be directly responsible for the day-to-day management of a team of Cloud Support Engineers and Associates as well as the overall operational excellence of the Support sited, delivery to AWS Premium Support customers and acting as an escalation point for both internal and external customers.
5 years of experience managing teams in a technical support, engineering or operations environment.
Must have a degree (BS/BA) or equivalent work experience. Higher education preferred.
Proven track record of delivering results through people, business and operations management.
Hands on experience in one of the technical domains is a plus – Big Data (Hadoop) OR DevOps (ChefPuppet) OR Application Programming in one or more of the following languages - Java/ Python/ Ruby/ .NET/ Android/ iOS
Highly motivated, passionate about people and have experience managing technical and/or engineering teams – need to be hands on.
Have a proven record of driving improvement programs in the operations, engineering and support fields.
Ability to understand Cloud platforms and technologies and how they operate within a business environment.
Understanding of business management and operations.
Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
Experience with managing IT environments on behalf of customers.
The Amazon Web Services business requires innovative thinking balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance
Ability to work with flexible work schedules (weekends and/or evenings when required)