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Content Policy Lead

Content Policy Lead

Job ID 
589660
Location 
US-WA-Seattle
Posted Date 
2/13/2018
Company 
Amazon.com Services, Inc.
Position Category 
Project/Program/Product Management--Technical
Recruiting Team 
..

Job Description

Interested in devices such as Amazon’s Fire Tablets and Fire TV?
We are the team that manages the app catalog for Amazon’s Fire Tablets and Fire TVs. If you are excited by technology and working in a fast-paced challenging environment drives you, we would love to have you as part of the Amazon team in downtown Seattle. This team drives the ingestion and certification process for every Android app in our store. This involves managing the entire app life cycle - from the moment a developer submits to the time it’s live and consumed by the public – to ensure a high-quality experience for Fire Tablet and Fire TV users. Bonus points if you’re one of them!
We are seeking an energetic, detail-oriented, and tech-savvy Content Policy Lead/Program Lead to perform digital content evaluation on apps consumed on Amazon’s Fire Tablets and Fire TV. You will develop and manage initiatives to help processing of new submissions and re-submissions to include record creation, download, install, and testing of digital content to ensure it meets Amazon’s high quality bar. You will also work closely with program and product management teams to propose improvement opportunities, brainstorm solutions, and drive resolution. Above all, you will play a vital role in helping us meet our app selection expansion goals while protecting our high-quality customer experience. The right person for this role will have solid experience delivering successful projects, and managing deadlines and risks across multiple global teams. She/he will be able to effectively communicate, both orally and in written form, to stakeholders and cross-functional team members to deliver scalable programs and launch cool new devices and features to global customers.
Our environment is very fast-paced and requires someone who is flexible, energetic, a "doer", biased for action, very detail-oriented; one who holds high personal standards and is comfortable tracking many threads across many teams.
As a Policy Lead, you'll own end-to-end project & process delivery for Content Policy projects and coordinate across multiple cross-functional and globally-based teams to make things happen. You'll deliver results when faced with ambiguous circumstances and roadblocks. Your judgment and intuition are right, a lot, and you know when to ask the right questions.
As a Content Policy Lead you will:
 

· Focus on projects for a global program - Content Policy
· Deliver basic to moderately-complex projects from initiation through delivery.
· Gather requirements from operations managers, write clear and detailed functional specifications, and drive delivery of project collaboration with other program managers.
· Manage the creation of policies and drive operational process improvements.
· Drive Content policy escalations to closures.
· Reviewing, prioritizing & delivering operations improvement opportunities.
· Download, install, and test apps on Fire Tablets, Fire TV, and non-Amazon devices to ensure digital content adheres to Amazon’s content policies and quality bar.
· Work with the program management teams to address content issues as required.
· Maintain detailed and accurate evaluation notes on issue tracking.
· Identify and champion process improvement ideas and systems enhancements that could increase the productivity or quality of our content operations.
· Play a vital role in helping us meet our daily catalog goals while protecting our high-quality customer experience.
· Work closely with the broader Amazon team to triage, address, and resolve issues.
· Audit assumptions and drive change with data-driven analysis and decision-making.

Basic Qualifications

· 2+ years content evaluation, mobile application or similar experience in a technology, digital media industry or equivalent field.
· Digital Media, Technology, eCommerce, Retail, and /or Mobile industry experience.

Preferred Qualifications

· Bachelor’s degree; Concentrations in Communications, Marketing, Business, or Computer Science (or other technical field) preferred·
· Content evaluation, mobile application, and/or brand management experience.
· A passion for technology, digital media, pop culture, eCommerce, the Internet and the mobile/voice market segment.
· Meticulous attention to detail; the ability to juggle many tasks in parallel without lowering your quality bar.
· Comfort working with a broad range of technological productivity and work-flow management tools including Microsoft’s Office and SharePoint. SQL/BI experience preferred.
· Self-motivation and a strong bias for action; the ability to independently hit aggressive productivity goals with minimal supervision.
· Excellent written and verbal communication skills and the ability to effectively partner with internal team members as well as external stakeholders.
· Street smarts; willingness to roll up the sleeves and do whatever is necessary to meet team goals.
· Experience in project management, business analysis, or process improvement a big plus.
· Experience in testing consumer facing software products or Android devices will be a plus.
· Knowledge of Mobile industry experience a plus