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Operations Lead-Charlotte, NC

Operations Lead-Charlotte, NC

Job ID 
589001
Location 
US-NC-Charlotte
Posted Date 
10/18/2017
Company 
Amazon Corporate LLC
Position Category 
Customer Service
Recruiting Team 
..

Job Description

Operations Lead

At Amazon, we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Are you an expert at finding creative ways to fit more into a day? Are you obsessed with creating perfectly customized customer experiences?

Amazon Home Services is a marketplace for on-demand professional services. With over 700 services offered and thousands of service providers, we provide the widest range of services where our customers need us most. As Operations Lead, you will inspire and influence your teammates to continually raise the bar. You will coordinate the activities of the team to ensure they are able to deliver the right products and services, at the right location, at the right time. You will obsess over small details which provide enormous delight to our customers.

Roles and Responsibilities:
· Support City Manager with all city operations
· Manage incoming and outgoing inventory
· Manage procurement of supplies and inventory
· Coach and influence peers
· Allocate technicians based on skills and availability
· Dynamically re-assign work to optimize flow and customer experience
· Communicates appropriately with customers via email, text, and phone through the lifecycle of the service appointment
· Require minimal travel between worksite(s) and home site during the day
· Be the voice of Amazon to our customers
· Help Field Technicians troubleshoot issues and triage in real time
· Participates in continuous improvement activities

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Basic Qualifications

Basic Qualifications:
· 2+ years of experience working directly with customers
· Experience with consumer technology
· Reliable transportation to travel between worksites from home site where applicable
· Flexibility with full-time schedule, including evenings, weekends and being on-call
· High School Diploma or equivalent

Preferred Qualifications

Preferred Qualifications:
· Bachelor’s degree
· Ability to navigate across multiple systems in high pressure situations
· Exceptional written and verbal communication skills
· Demonstrated ability to create and influence processes
· Excellent time-management, organizational, and prioritization skills
· People leadership experience
· Ability to patiently and enthusiastically teach others about new technologies
· Ability to develop learning content for peers and customers
· Excellent listener, quick learner, and able to handle ambiguity
· Deep understanding of regional traffic patterns
· Demonstrated creativity in solving complex problems
· Operations and logistics experience
· Demonstrated ability to influence and develop productive working relationships with an internal team