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Senior Technical Writer

Senior Technical Writer

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Editorial, Writing, & Content Management
Recruiting Team 

Job Description

Would you like to make history in Amazon’s industry-leading cloud computing space?
Data Center Global Services (DCGS) is looking for a technical writer to develop procedural documentation to support data center operations internationally. This writer will also support a global training program to improve employee English-language business writing skills.

DCGS is responsible for building and maintaining the electrical plants, cooling plants and physical spaces that support Amazon’s servers. The technical writing team plays a vital role in keeping data centers up and running by making sure the methods and procedures that engineers and technicians follow are clearly described and easy to follow.

Key Responsibilities:
* Develop operations, process, and procedure documentation for engineers, electricians, and mechanics
* Transform technical concepts into documentation that is easily understood
* Develop and deliver in-person and remote training to data center staff
* Conduct peer edits for grammar, style, and form
* Independently follow established document designs and standards
* Work with documentation management systems and help oversee the lifecycle of documents

Basic Qualifications

Required Skills and Experience:
* Bachelor degree or Technical Writing certificate or equivalent experience
* A minimum of 7 years in a technical writing role
* Experience using multiple authoring tools
* Experience developing and delivering training
* Experience restructuring, formatting, and standardizing documentation
* Strong attention to detail and accuracy
* Strong critical thinking skills
* Proven success producing engineering-oriented documentation
* Experience interviewing experts, such as mechanics, electricians, or engineers, to elicit essential content
Knowledge and Qualifications:
* Data Center or networking technical background to easily interact with engineers
* Demonstrated ability to deliver high-quality technical documents and training
* Ability to write clearly and concisely, using correct grammar
* Proactive and able to ramp up on new concepts and methods quickly
* Ability to independently follow established document designs and standards
* Strong interpersonal skills and ability to contribute to the effectiveness of the work environment
* Open-minded attitude to resolving problems and delivering the right results
* A passion to thrive in a fast-paced, ever-changing environment
* Ability to stay on target and on track under normal circumstances and to expedite efforts if required
* Ability to escalate issues appropriately

Other Requirements:
* Domestic and international travel including EMEA and APAC

Preferred Qualifications

* Technical Writing certificate or Bachelor degree in English, engineering, IT, or natural science
* Experience developing and delivering training in technical writing and business writing
* Experience working with remote teams
* Experience working with an international audience
* Experience working in a data center, networking, or manufacturing environment highly desirable
* Experience writing documentation related to infrastructure, mechanical, or electrical highly desirable
* Previous experience writing procedures for people working in dangerous environments
* Experience using DITA or other XML authoring schema
* Experience using a document management tool
* Experience in Web development including HTML, CSS, and JavaScript

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.