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Senior Program Manager

Senior Program Manager

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

Who are you:
Would you like to innovate on behalf of your customers? Do you enjoy solving tough problems with analytical skills? Do you love to spend your days working with various teams and businesses? Does the idea of working with others to develop automated solutions sound interesting? If you answered "yes" to these questions, please read on.

Who are we:

We are a peculiar group of folks. To see what us makes us different take a look at our leadership principles. We are looking for a Senior Program Manager to join our Customer Returns team. Our team manages a best-in-class online returns program for our customers worldwide. From t-shirts to refrigerators, if a customer buys it online at Amazon we provide customer returns. You will focus on improving the customer post purchase experience through programs that deliver technical support through the use of online self-service and agent facing tools.
Pioneering is exhilarating, so here is an idea of what you will do:
-Own strategic world-wide programs that will serve millions of Amazon customers
-Communicate and manage technical support contact centers to ensure performance to goals/metrics
-Manage the development of the knowledge base to drive our troubleshooting flows
-Collaborate with customer service, product, and technical teams on eliminating customer pain points
-Scope and deliver documents to senior leadership

Basic Qualifications

What you will need to have:
-Bachelor's Degree
-5+ years of program management or business operations experience
-Experience with Excel, SQL, and MS Project

Preferred Qualifications

These would be nice to have:
-Master's in Business Administration
-8+ years of program management or business operations experience
-Background in agile methodology and working with technical teams

Pay, Perks, & Such:
At Amazon, we offer our "Amazonians" a full slate of benefits. We provide competitive salaries, sign on bonuses, and Amazon restricted stock options (RSUs). We also have health care benefits that start day one, 401(k) with company match, personal and vacation time off, maternity and parental leave benefits, and an employee discount.

At Amazon, you'll work hard. You'll learn by doing. The possibilities are wide open to those who pioneer with us.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation