Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalog of products on Amazons’ global eCommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
The Seller Support Quality Audit Supervisor
holds an entry-level management position responsible for ensuring standards for quality and productivity are met. The Supervisor will manage a team of auditors who create and execute quality audits aligned with the vision of creating the best Seller interaction within defined business processes. The Supervisor sets the vision, direction, and culture of their team by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, and frequent one-on-ones that focus on improving the quality of the auditing space.
The ideal candidate will possess a balanced mix of quantitative, consultative, and leadership skills. They will be experienced in leading and facilitating efforts that have significantly improved processes, and training in fast-paced, ambiguous environments.