• Manager Support Engineering (Amazon Books)

    Location US-WA-Seattle
    Posted Date 8 months ago(10/9/2017 11:27 AM)
    Job ID
    Amazon.com Services, Inc.
    Position Category
    Operations, IT, & Support Engineering
  • Job Description

    Want to be part of the next big thing? Join the organization that launched the first-ever Amazon physical retail store, Amazon books. We have broken out of the online mold, stepping out into physical retail with a magical user experience providing the opportunity to physically interact with Amazonians, amazon devices, and a professionally curated book selection all in a local store.

    We are looking for an experienced and motivated Tech manager to join the Amazon Books TechOps team. This role will manage the Tech Launch and Demo Device teams and programs. The successful candidate will possess strong leadership, technical, and operational planning skills to lead a high-performance team. If you like ownership and want to influence change, this is the role for you. You work directly with engineering and business teams to provide the one-of-a-kind customer experience that is Amazon Books. You will drive a team behavior of continuous process improvement and working in cohesion.

    The role will be responsible for technology systems and demo devices for the retail locations. Activities include procurement, assembly, configuration, and installation of the systems and devices for each location. Technology systems include custom Point of Sales, Price Check, and Associate Tools. The candidate should have experience with networking, software, and hardware systems in order to be successful in the roll.

    Key responsibilities will include but are not limited to:
    · Foster a culture of continuous operational and engineering improvement
    · Manage a team of direct reports responsible for store setup of technology systems and demo devices
    · Build a high-performance team that moves quickly
    · Vendor management activities
    · Oversee Tech inventory/Procurement activities
    · Partner with engineering teams on system design, maintenance, and improvements for in-house technology solutions
    · Status Reporting to include- Operational excellence, metrics, store build-out status, etc.
    · Drive process improvement across the local team, business, and the network of stores
    · Create and document cost reduction initiatives
    · KPI creation
    · Finance tracking/Budget Allocation for team activities

    Basic Qualifications

    Basic Qualifications
    • Detail-oriented with exceptional written and verbal communication skills
    • Strong organizational skills
    • Strong analytical skills with demonstrated problem solving ability.
    • Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
    • Must be willing to work in a fast paced and growing environment where some travel maybe required.
    • Ability to develop clear, concise documentation.
    • Experience in procurement, inventory and asset management
    A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on assignments
    • experience working with a CMMS system in a critical environment.
    • proactively and continually improve your level of knowledge about data center and relevant technologies.
    • Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
    • Good Electrical, Mechanical, Systems & Facilities Engineering knowledge
    • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

    Technical Qualifications
    • Bachelor’s degree in Computer Science, Computer Engineering or related field
    • 3+ years of engineering systems administration experience in supporting open source applications and commercial applications
    • 3+ years of experience with issue management, process workflows, and administration functions
    • Experience managing mobile devices

    Preferred Qualifications

    Preferred Qualifications
    • Bachelor’s degree in Computer science or IT related field
    • Experience working with and managing Android/Windows OS devices
    • Strong knowledge in project development methodology, clear verbal and written communication skills, can handle daily activities in a dynamic environment and drive deliverables.
    • Good presentation skills to different levels of audience, including executives and hourly employees.
    • Experience managing software change requests and user access control.
    • Proven ability to work successfully with limited supervision
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