The AWS Security Operations Center (SOC) is looking for an action-oriented individual to work as an access control analyst, which entails providing alarm monitoring, badge management, technical support and program administration within the SOC. This individual will work within the SOC in order to respond to all physical security events impacting or threatening AWS property and assets worldwide.
The AWS SOC Analyst will work with operations managers to adhere to procedures and Service Level Agreements with regards to the access control system. Responsibilities will include managing email and phone communications, researching alarms and security issues, generating and/or managing trouble tickets, and other access control functions to support customers or management.
The successful candidate must have a proven track record of phenomenal customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while under pressure. They will also be able to successfully multitask, operate autonomously, and use discretion when dealing with sensitive information. The AWS SOC is a 24/7/365 operation and shift work will be required to include nights and weekends.