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SOC Analyst

SOC Analyst

Job ID 
558746
Location 
US-WA-Seattle
Posted Date 
10/6/2017
Company 
Amazon Web Services, Inc.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

The AWS Security Operations Center (SOC) is looking for an action-oriented individual to work as an access control analyst, which entails providing alarm monitoring, badge management, technical support and program administration within the SOC. This individual will work within the SOC in order to respond to all physical security events impacting or threatening AWS property and assets worldwide.

The AWS SOC Analyst will work with operations managers to adhere to procedures and Service Level Agreements with regards to the access control system. Responsibilities will include managing email and phone communications, researching alarms and security issues, generating and/or managing trouble tickets, and other access control functions to support customers or management.

The successful candidate must have a proven track record of phenomenal customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while under pressure. They will also be able to successfully multitask, operate autonomously, and use discretion when dealing with sensitive information. The AWS SOC is a 24/7/365 operation and shift work will be required to include nights and weekends.

Basic Qualifications

  • Bachelor’s degree in relevant field
  • 1-2 years’ previous experience working within an operations center
  • 1-2 years’ previous security experience
  • 1-2 years' previous experience using MS Office Suite to include Word, PowerPoint, Excel, etc.
  • 1-2 years' experience demonstrating high-level customer service skills
  • 1-2 years' experience demonstrating multitasking skills including the ability to answer multiple phone lines, prioritization of e-mail, instant message, and ticket related communication
  • 1-2 years' experience working in fast paced environments, and ability manage workload even during times of stress or escalated activity
  • 1 years' experience demonstrating excellent communications skills, including a mastery of the English language both written and spoken
  • 1-2 years' experience demonstrating a professional demeanor and ability to communicate with business leaders
  • Ability to work any shift within the 24/7 operation, including holidays and weekends and sit for prolonged periods without getting distracted
  • US Citizen is required

Preferred Qualifications

  • Bachelor’s degree in relevant field
  • 2-3 years’ previous experience working within an operations center
  • 2-3 years’ previous security experience
  • 2-3 years' previous experience using MS Office Suite to include Word, PowerPoint, Excel, etc.
  • 2-3 years' experience demonstrating high-level customer service skills
  • 2-3 years' experience demonstrating multitasking skills including the ability to answer multiple phone lines, prioritization of e-mail, instant message, and ticket related communication
  • 2-3 years' experience working in fast paced environments, and ability manage workload even during times of stress or escalated activity
  • 2-3 years' experience demonstrating excellent communications skills, including a mastery of the English language both written and spoken
  • 2-3 years' experience demonstrating a professional demeanor and ability to communicate with business leaders
  • 2-3 years' experience with access control systems (ex: Lenel, Multi-Max, C-Cure, Honeywell, etc.)
  • Ability to work any shift within the 24/7 operation, including holidays and weekends and sit for prolonged periods without getting distracted
  • US Citizen is required

**For additional information or to send your resume directly, please email garciaws@amazon.com
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.