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Tier 1 Global IT Support Specialist

Tier 1 Global IT Support Specialist

Job ID 
Posted Date 
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

The Amazon Global IT Support Team is a group of seasoned, customer-obsessed, and digital specialists providing quality technical support to internal customers through all available channels. It is our mission to meet or exceed their expectations at every opportunity. The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision. We believe in finding the best talent and helping them grow at Amazon. We provide training for new hires and help motivated employees grow their careers.

Position Responsibilities

Responsibilities include but are not limited to:

  • Providing support via phone, chat, email, and ticketing.
  • Troubleshooting and resolving single customer issues with Windows, Mac, and Linux.
  • Supporting Microsoft Office, Exchange, VPN, SharePoint, Mobile devices, user accounts and permissions.
  • Using remote administration tools to resolve issues on desktops, laptops, and printers.
  • Ensuring proper documentation, notification, tracking, and follow up of all incidents.

Basic Qualifications

  • Previous experience working in a Service Desk or Helpdesk environment.
  • Experience supporting Windows, VPN, networking, Microsoft Outlook, and Microsoft Office in an enterprise environment.
  • Experience using or supporting Linux and Mac.
  • Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests.
  • Strong customer service and communication skills, including the ability to explain technical terminology to non-technical users.
  • Fluent verbal and written communication in English.

Preferred Qualifications

  • Experience with Remedy.
  • Experience supporting Linux and/or Mac in an enterprise environment.
  • Understanding of scripting or programming.
  • Associate‚Äôs degree in MIS, Computer Science, or related field.