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Data Center Operations Training Specialist

Data Center Operations Training Specialist

Job ID 
Posted Date 
Vadata, Inc
Position Category 
Leadership Development & Training
Recruiting Team 

Job Description

The ideal candidate will be highly motivated and be someone who has a prior exposure of developing training content and delivering training to others.

The successful candidate will have a data center background, excellent writing skills, and the ability to translate complex technical content into easy-to-understand training. Additionally, the ideal candidate will have training or technical documentation experience, and above all will have a passion for learning and teaching others.
The successful candidate will have the opportunity to:
· Act as a training subject matter expert in Data Center Operations for the development of training on various policies, processes and procedures
· Conduct training needs assessments on a range of requests
· Use eLearning authoring tools to develop engaging training content
· Deliver practical, hands-on training for Infrastructure Operations teams

The primary responsibilities for the Data Center Operations Training Specialist include:
· Collaborating with training team members to ensure training classes are scheduled in accordance with our global curriculum
· Liaising with Infrastructure Operations teams and other stakeholders to determine their needs and requirements
· Organizing and delivering instructor led training for Infrastructure Operations teams
· Overseeing training and documentation projects, including daily/weekly reporting responsibilities
· Creating and updating training content (in various forms/formats), assessments, documentation and practical training to further enhance our training curriculum
· Write and enhance technical and operational processes and procedures
· Reviewing relevant training content and documentation prepared by other members of the training team and supplying timely feedback
· Assisting in managing an in house training facility for continuous learning
· Working with management to coordinate training exercises and drills, where applicable

Basic Qualifications

Basic Qualifications
· 5+ years of server Operating Systems experience
· 3+ years of Data Center experience
· Server Hardware Troubleshooting experience
· Basic Network operation / support experience
· Strong written & verbal communication skills, both oral and written
· Understanding of Data Center hygiene, safety, and security
· Previous experience in training/education/mentoring
· Understands the content development process
· Recent and relevant hands on experience creating training materials and/or written instructions/procedures
· Self-motivated team player
· Proficient with Microsoft Office products (excel, word) and web-based operational tools

Preferred Qualifications

Preferred Qualifications
· Good knowledge about Data Center facilities (power and cooling)
· Understanding cabling infrastructure (copper and fiber) including troubleshooting
· Understanding of prioritizing and resolving trouble tickets
· Troubleshoot technical issues on various platforms ranging from Systems to Networking
· Knowledge of Rack Installation
· Hardware diagnostics and replacement of server and network devices and parts

Travel required 25%

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.