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Support Engineer

Support Engineer

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Systems, Quality, & Security Engineering
Recruiting Team 

Job Description

Do you want to change the way the world uses mobile devices? Do you enjoy diagnosing issues, matching problems with solutions, and paving the way for a great customer experience? Are you a tenacious information gatherer with a passion for getting things done?
The Appstore team is on the forefront of the tablet revolution designing software from the ground up for the Kindle Fire HD and Android mobile devices. The Amazon Appstore has the resources of a large organization combined with the autonomy and mentality of a start-up. This team is growing rapidly and provides extensive opportunities for career advancement in addition to working with some of the brightest minds in the software and mobile space.

Amazon Appstore for Android, one of the most innovative businesses at Amazon is looking for an Application Support Engineer to provide production support for our software components, resolve customer issues, and support software rollouts. You will become intimate with the architecture of our systems and be responsible for diving deep into code and logs. You’ll affect prioritization and be the customer ambassador in engineering.

As the Support Engineer at Appstore, your key responsibilities will include:

* Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines.
* Work on operations and maintenance driven coding projects.
* Software deployment support in staging and production environments.
* Develop tools to aid operations and maintenance.
* System and Support status reporting.
* Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
* Work with support team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set

Basic Qualifications

  • B.S. in Computer Science or a related technical field
  • 4+ years of development/testing/technical support experience.
  • Experience in Perl, shell scripts, Ruby, etc.
  • Knowledge of the UNIX/Linux operating system
  • Knowledge of basic Internet technologies such as XML, JS, CSS, HTML etc.
  • Knowledge of C++ and/or Java.
  • Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems

Preferred Qualifications

  • Excellent communication, prioritization, and analytical skills
  • Ability to interact with internal and external teams to diagnose and solve technical problems
  • Proven ability to troubleshoot and identify the root cause of issues.
  • Demonstrated skill and passion for operational excellence.
  • Experience in a 24/7-production environment is a plus.
  • Proven ability to understand large systems, drilling down to code level