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Sr. Product Manager, Amazon Family

Sr. Product Manager, Amazon Family

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

The Amazon Family team is seeking a passionate, customer-obsessed Product Manager to help solve complex problems and create innovative customer experiences. Amazon Family is a customer program aimed at helping parents and caregivers use Amazon to find all the products their family needs. Your work will directly impact how we evolve and grow a key global initiative. Our environment is very fast-paced, and requires someone who is detail-oriented, analytical, and comfortable working with numerous stakeholders across the organization and worldwide. Flexibility, a strong work ethic, and a good sense of humor are a must.

The successful Amazon Family Product Manager candidate will be passionate about engaging moms and dads around the practical aspects of managing life as parents. She or he will have an understanding of current trends, parenting topics, and will be passionate about creating a compelling customer experience that connects with parents across channels. They will be responsible for conceiving, scoping and delivering program features and benefits from end-to-end. Responsibilities include collection of business requirements from internal and external customers, analyzing customer behavior, managing project milestones, and working with engineers and designers through the entire process to release.

The right candidate will possess a strong customer experience/business/product management background combined with solid understanding of current technologies. You must be able to thrive and succeed in an entrepreneurial environment and will not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves, dig in, and get the job done. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

Basic Qualifications

  • 3-5 years product management experience
  • Computer Science, Information Systems or equivalent Bachelor's Degree
  • Strong written and verbal communication skills
  • Passion for customer focus and user experience
  • Proven track record of taking ownership and driving results

Preferred Qualifications

  • MBA preferred, but not required
  • Additional experience in retail strategy, program management, management consulting, product launch leadership, or related fields is a plus
What You’ll Do:
  • Create, build, and implement groundbreaking new customer experience-related features and benefits that will impact millions of Amazon customers
  • Write business requirement and functional specification documents
  • Lead and coordinate efforts cross-functionally with business teams, software development engineers, retail teams, other product managers, UX designers, and external partners to guarantee a smooth and efficient product delivery
  • Identify and mitigate bottlenecks, provide escalation management, balance business needs versus technical constraints, and maximize business benefit while building the best customer experience
  • Manage roadmap projects from inception through implementation
What You’re Known For:
  • Demonstrated ability to translate customer needs into business and product requirements
  • Proven track record of taking end-to-end ownership and driving results; demonstrated ability to manage multiple projects - work prioritization, planning, task delegation and coordination across teams
  • Ability to thrive in an entrepreneurial environment and not be hindered by ambiguity or competing priorities
  • Demonstrated ability to successfully influence multiple stakeholders and lead cross-functional teams
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and drive recommendations and actions
  • Strong attention to detail, excellent organization skills, and ability to manage multiple projects and responsibilities