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Data Center Technician II

Data Center Technician II

Job ID 
Posted Date 
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

Amazon is looking to hire a highly motivated, best-in-class Data Center Technician to provide hands on support for its Data Center location.

About You:

You are someone who is highly autonomous, very detail oriented and possesses very strong written & verbal communication skills. In addition to build-outs and Data Center deployments, you will be required to travel between sites conducting routine audits, service assessments. You will also provide any remote support required by the internal teams.

You will be expected to manage your time on site and coordinate materials and labour to ensure that internal stringent standards are met in the most cost-efficient way possible.

You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to meet issues & problems as they arise.

You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.

Most of all you will also have a passion for technology along with a desire to be the best at your job every day!

About the Role:
As a Data Center Technician in Amazon, you will get to help build and maintain a Cloud Computing Infrastructure across a number of local and remote locations.

The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communications.

Your day job will include (but not limited to):
  • Triaging and repairing data center & network hardware
  • Troubleshooting Network installation & configuration
  • Installing and/or expanding network & data center infrastructure
  • Resolving data center facility issues
  • Co-ordinating remote hands & eyes for any site issues
  • Participating in small to mid-size projects creating or expanding data centers
  • Building relationships with remote facilities to ensure swift response times to events
  • Improving all Operational Processes and Security with each site
  • Generating metrics to provide details of performance in a diverse range of areas
  • Produce reports to management on metrics and project status

About Us:
"Work Hard. Have Fun. Make History". This is Amazon’s motto and it is followed every day. Mid 2013, AWS S3 web service accepted its 2 trillionth object. The service is regularly peaking at over 1.1 million requests per second. Amazon thinks this is really cool and wants to expand its cloud to meet customers’ continued needs.

Amazon is one of the most customer centric companies in the world and will stop at nothing to meet its customers’ demands. Amazon has proven this business model a success for many years and is always on the lookout for likeminded individuals to take it to the next level.

Amazon is expanding at unseen rates, more than doubling its worldwide CloudFront co-location data centers in the last 12 months, and expecting to exceed that amount again in the coming 12 months.

Amazon is building some of the largest distributed systems in the world, and needs smart people to help plan and put the pieces together. Amazon is obsessed with Operational Excellence and strive to improve everything done.

The team wants you to progress your career, so will give you the tools to focus on your next desired role and then help you reach it, this is part of Amazon’s ethos.

Basic Qualifications

• Third level education (or relevant experience) in computer science or management
• Excellent knowledge of server hardware
• Excellent knowledge of Linux, UNIX administration
• Copper/Fiber Optic Testing/Cabling Standards.
• Understanding of TCP/IP networks.
• Proficiency with MS Office, MS Project, SQL.
• Excellent prioritization and time management
• 4+ years working in a data center operations environment.
• * This position also has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• * This role involves significant amount of US travel

Preferred Qualifications

• Experience dealing with customers during problem resolution and operating efficiently under pressure.
• Experience managing and driving complex projects to successful completion, ideally with team members in several remote locations.
• Understanding of distributed and service oriented architectures.
• Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.
• LEAN, Sigma and Operational Excellence knowledge and/or proficiency.
Full Driving license.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records