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AWS Partner Business Development Manager – Amazon Connect

AWS Partner Business Development Manager – Amazon Connect

Job ID 
US-CA-San Francisco
Posted Date 
Amazon Web Services, Inc.
Position Category 
Business & Merchant Development
Recruiting Team 

Job Description

Love cutting-edge cloud technology? Have you demonstrated success in the contact center services space? AWS Partner Business Development Managers are responsible for recruiting, developing, and promoting APN partners in specific technology areas to AWS customers and sellers. Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. To accelerate our recently-launched Amazon Connect business, we are looking for a motivated, technically savvy person to develop our ecosystem of consulting partners who help customer build advanced, cloud-based solutions on Amazon Connect.

In this role, you will work across the AWS organization to identify and develop high-quality partners who deliver Amazon Connect to AWS customers. You will work closely with the Amazon Connect product team, business development organization, AWS sales, marketing, and of course the AWS Partner Network (APN) team to grow a world-class ecosystem of consulting partners. You will be expected to:

· Develop and drive a strategy to build and grow an Amazon Connect ecosystem of consulting partners
· Develop and drive business and technical enablement plan to partners
· Promote top Amazon Connect partners to AWS customers and sellers
· Work with regional leads to develop partners globally
· Develop and drive promotions, funding benefits, and incentives as appropriate
· Gather, organize, and report back partner feedback (both technical and business) to help improve the customer and partner experience
· Be a liaison between serverless computing partners and the product teams; meet regularly with product team staff
· Work with the APN team to build an editorial calendar to encourage partner blogging and social media activity
· Work with AWS marketing to include partners in relevant campaigns and promotional opportunities
· Own communication strategy: Contribute updates to APN communication such as the APN blog, and keep key stakeholders informed of changes, events, and opportunities
· Develop and deliver presentations at events like re:Invent, SKO, and AWS summits

Basic Qualifications

  • 10+ years in partner/alliances development for a global technology company
  • Basic understanding of cloud infrastructure and AWS
  • Basic understanding of the call center industry, technology, and legacy solutions
  • Experience working effectively across internal and external organizations
  • Willing to travel domestically and internationally to meet with customers, partners, and to AWS events
  • Live in, near, or willing to relocate to Seattle, WA

Preferred Qualifications

  • Direct experience working with AWS consulting partners or you have been an employee at a large AWS partner
  • Developed and operated five or more global partner programs
  • Advanced understanding of AWS, cloud architecture and infrastructure
  • Advanced understanding of the call center industry, technology, and legacy solutions
  • Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences