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Amazon Generator Service Technician

Amazon Generator Service Technician

Job ID 
550821
Location 
US-VA-Ashburn
Posted Date 
6/21/2017
Company 
Vadata, Inc
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.

The Generation Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center uptime and availability.

Basic Qualifications

REQUIREMENTS:
· High School Diploma or GED is required.
· A 2-year technical training program completion, or completion of a 3 year apprenticeship, is strongly preferred.
· 5-7 years of hands-on experience is required working on electrical generator systems.
· Fully trained on Cummins and Caterpillar products.
· A minimum of 2 years of customer service/contact is required.
· All locations offer clean, safe working conditions, however, you may be working in situations where hazardous and potentially lethal electrical energy may be present. Therefore, a detailed knowledge of engines, generators and load transfer equipment is a must as well as a demonstrated proficiency in troubleshooting and repair of equipment using standard safety procedures.
· Must demonstrate technical knowledge of electrical generator systems and related engine mechanical failures.
· Must be honest, reliable, and dependable, and have a positive attitude.
· Must be able to work well under pressure or within deadlines.
· Must be able to travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice.

Candidate must meet all eligibility requirements to drive a Company Service vehicle, including but not limited to:
· Must have a current, valid driver's license issued by the state in which they reside.
· Must have current motor vehicle liability insurance.

PHYSICAL REQUIREMENTS:
· Must be able to lift 50 pounds frequently; pushing and pulling a maximum force of 50.
· Must have the physical ability to wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required.

Preferred Qualifications

SAFETY
· Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in Company accident prevention and safety improvement activities.

CUSTOMER SATISFACTION
· Respond to all customer requests courteously and professionally, in a timely and responsive manner.
· Travel to designated sites and perform professional quality field service repairs consistent with Company standards.
· Maintain a clean, professional personal appearance at all times, meeting all Company standards for professional appearance.
· Advise the Generator Service Manager of parts needed for necessary repairs.
· Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary.

BUSINESS
· Document detailed, complete and legible descriptions of all repair operations performed, using required all forms and procedures.
· Accurately record time, expenses, and mileage.
· Demonstrate a positive attitude and a high level of personal credibility and integrity with dealers, customers, management, and co-workers.

OTHER
· Maintain company and product confidentiality.
· Attend and participate in all meetings, trainings, and activities as required.
· Stay apprised of new techniques relevant to the work being performed; achieve and maintain technical competency. Adhere to all Company policies and departmental procedures and rules.
· All other duties as required.

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority/Female/Disability/Vet