Principal Product Manager - AMZN Business (Level 7) 550587 Job Description
Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.
Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become the largest internet retailer and marketplace in the world with over $100 billion in revenue globally. Through our entrepreneurial and innovative culture, Amazon has also developed new technologies and products (like our Kindle e-readers and tablets) and, enterprise services (like Amazon Web Services). Amazon is now reinventing on behalf of the business customer and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality. Welcome to Amazon Business (AB)!
AB represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. In just about a year following our launch (which was on April 28, 2015), we have surpassed a billion dollars in revenue and continue to grow very rapidly (click here and here). We are focused on building solutions that enables the B2B customer to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our B2B customers have different needs than the traditional Amazon customer so we are reinventing everything from how we display our selection to how we provide the right customer experience. The Role
AB has recently moved to a Vertical structure to drive customer focused solutions.
The Principal Product Manager - will focus on delivering the end-to-end solution sets needed for our mid-market to enterprise size customers to choose Amazon Business for a given category of their spend. Solutions may be horizontal by procurement use case, such as “managed spend”, or vertical, such as “large industrial enterprise purchasing”, and encompass the end-to-end customer experience, including onboarding, onsite experience, supplier discovery and sourcing, selection, pricing, payment, delivery experience, reporting, and customer support. Specific responsibilities:
Start with the customer and work backwards to understand and articulate their requirements in the solution space, inclusive of selection, pricing, delivery, support, and other services. Use direct customer interaction, research, market analysis and domestic and international sales team engagement as needed.
Work closely with AB Commercial segment leaders (ie, Enterprise, SMB, Micro, Reseller), global AB leaders, and functional leaders (Sales, Professional services, Marketing, Biz Tech product teams, CS, Legal, etc.) to define and develop solution elements (go to market, features, capabilities, selection/pricing, fulfillment, suppliers, etc.) to meet the requirements, and to prioritize these based on customer value delivered.
Work across AB and Amazon to land delivery commitments for the solution elements, and maintain an accurate roadmap for the solution, including timelines and business impact. Regularly review with key stakeholders to ensure awareness and buy-in.
Develop metrics (e.g., customer adoption by revenue and active users, downstream impacts, profit etc.) to monitor solution set effectiveness.
Develop plans with Vertical segment leaders and Sales/Marketing to brand solution sets and go to market plans.
Create global go-to market plans that include launch readiness, and ongoing operations across sales, marketing, category teams, and alliances, including agreement on key business goals and metrics. Plan and execute launches with PR, marketing, and assist in onboarding customers, sellers, and vendors as needed.
Monitor and report business results vs. goals via weekly business reviews and other mechanisms, and establish corrective plans as needed.
Lead solution level roadmap planning. Collaborate with core technical teams and technical program managers to triage issues, and develop and deploy new scalable features where needed.
The Principal Product Manager will influence the direction of Amazon Business’ strategy and product roadmap. He/she will lead projects to develop mechanisms and processes to allow the AB Product Management and Technical orgs to scale. He/she will be one of the key leaders within AB to have a comprehensive view across our strategy and product roadmap (short and long term) and will be a key influencer of our strategy and investment decisions. Success in this role could lead to leading AB global product teams.
Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.