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Sr. Product Manager, Export Delivery Experience

Sr. Product Manager, Export Delivery Experience

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

At Amazon, we’re trying to solve the problem of cross-border, global retail (allow anyone, anywhere, to buy anything, from anywhere, and receive it with the same speed and convenience of shopping domestically).

The Sr Product Manager role on the Amazon Export team will focus on the delivery experience (DEX), with regard to customs clearance. Amazon Export promises to the customer (i) that the import fee deposit shown at checkout will never increase, even if actual customs duties are higher, and (ii) that if the duties are lower, the customer will be refunded the difference -- all the while ensuring that millions of internationally-shippable products never get stuck at customs.

The ideal candidate for this role will be an organized self-starter, with strong customer focus, and the ability to influence quickly across multiple inter-related teams. They will be responsible for DEX Customs Clearance, with regard to both strategy and program implementation. They will have a broad skill set, including analytical horsepower, excellent business judgment, deep curiosity about how things work, and grammar and communication skills that are above the bar. They will work with business and technical teams of all sizes, and must have leadership presence and communication skills to represent Amazon Exports at all levels.

In this role, your key responsibilities will be:
  • Solve complex business, operational, financial, and technical challenges with a high degree of autonomy
  • Work cross-functionally with legal, compliance, operations, and other teams to scope and drive large-scale, technical implementations
  • Work closely with software developers and development managers to identify and resolve customer experience gaps, challenges, and opportunities
  • Manage short-term and long-term strategy for expanding Amazon's export functionality
  • Manage and build relationships with support teams to enhance coordination and improve team process.
  • Write and present PR/FAQs and requirements documents to gain alignment and clarity on major export initiatives
  • Influence projects and agendas across a broad range of cross-functional teams

Basic Qualifications

Basic Qualifications:
• Bachelor's degree; MBA is a plus
• 5+ years of experience in product management or general management
• High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
• Superior verbal and written communications skills
• Strong organization and project management skills
• Demonstrated ability to define and successfully deliver complex projects with superior ROI
• Ability to deal with ambiguous problems and build solutions with proper product & project management techniques
• Ability to influence multiple stakeholders and lead cross-functional projects across category or other departments
• Experience using Excel and similar analytical tools to measure performance, determine improvements and innovations, and to support project requests from partner teams

Preferred Qualifications

Preferred Qualifications:
• Proficiency with SQL, plus the ability to learn our in-house analysis tools quickly
• Advanced/Expert level Excel skills

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet