Sr. Manager, Technical Program Management, Amazon Pick Up Points

4 months ago
Job ID
Amazon Corporate LLC
Position Category
Project/Program/Product Management--Technical

Job Description

The Team: Would you like to be on the front-line of expanding one of Amazon’s first physical touch points with customers? Would you like to be a part of the leadership team that is inventing new and innovative ways for Amazon to engage with customers?
If this sounds intriguing, then we’d like to talk to you about a role on Amazon Pick Up Points, a fast growing team leading the charge in brick and mortar retail at Amazon. We are an entrepreneurial team that operates more like a start-up than a big enterprise. We own the entire customer journey spanning how we target relevant customers for our pickup concepts and personalize the Amazon website accordingly, determine how to leverage our unique physical presence to provide additional benefits for our Prime customers, and optimize a best-in-class pickup, customer service and returns experience within our physical locations.

The Role: We have launched over a dozen stores in the US and are looking for a leader to head our technical program management team to drive massive expansion plans in multiple dimensions. This is a senior and highly-visible cross-functional role. This is a unique opportunity with an early-stage initiative where you will play an active role in defining the future direction of the program and technology. You should be comfortable with a degree of ambiguity that’s higher than most initiatives and relish the idea of solving problems that, frankly, haven’t been solved before - anywhere. Along the way, you’ll learn a ton, have fun and make a positive impact on millions of people.

As the head of technical program management for the group, you will manage a team of Senior TPMs and own overall responsibility of all programs for the organization. You will apply your technical and leadership skills to recruit, inspire, coach and develop the best technical program managers in the world to tackle hard, meaningful problems. It is important that you gain a deep technical expertise of our systems and be able to speak to them. As a Senior Manager, you will set standards and processes for program and project management across our organization and improve execution to reduce launch time and effort, improve quality and, above all, contribute to keep team morale high.

If you want to be part of the software team that touches all parts of the retail site and reach millions of customers, come join us!

Basic Qualifications

  • BS/MS degree in Computer Science or equivalent
  • 10+ years of Technical Program Management experience with strong track record of delivering large cross-functional programs
  • 3+ years people management experience
  • Visionary leader with strong business, product and technical acumen
  • Highly motivated and self-driven
  • Strong executive presence, managing communication with stakeholders including VP/SVP level
  • Proven ability to lead cross-functional teams through influence and negotiation
  • Experience working in an agile, specifically scrum, environment
  • Expertise in software engineering processes & best practices for full software development life cycle
  • Experience designing, building and operating business solutions requiring high availability, high scaling, low latency systems
  • Experience managing multiple development programs concurrently

Preferred Qualifications

  • Metrics driven - You use data and metrics to drive positive changes
  • Make things happen - You are resourceful and creative to overcome obstacles and turn challenges into opportunities
  • Strong Technologist - You have earned the respect of your peers, managers and partners for your ability to grasp difficult technical challenges and invent practical, sustainable solutions
  • Results Oriented - You rally the teams to meet their commitments to each other and to customers
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