The Team: Would you like to be on the front-line of expanding one of Amazon’s first physical touch points with customers? Would you like to be a part of the leadership team that is inventing new and innovative ways for Amazon to engage with customers?
If this sounds intriguing, then we’d like to talk to you about a role on Amazon Pick Up Points, a fast growing team leading the charge in brick and mortar retail at Amazon. We are an entrepreneurial team that operates more like a start-up than a big enterprise. We own the entire customer journey spanning how we target relevant customers for our pickup concepts and personalize the Amazon website accordingly, determine how to leverage our unique physical presence to provide additional benefits for our Prime customers, and optimize a best-in-class pickup, customer service and returns experience within our physical locations.
The Role: We have launched over a dozen stores in the US and are looking for a leader to head our technical program management team to drive massive expansion plans in multiple dimensions. This is a senior and highly-visible cross-functional role. This is a unique opportunity with an early-stage initiative where you will play an active role in defining the future direction of the program and technology. You should be comfortable with a degree of ambiguity that’s higher than most initiatives and relish the idea of solving problems that, frankly, haven’t been solved before - anywhere. Along the way, you’ll learn a ton, have fun and make a positive impact on millions of people.
As the head of technical program management for the group, you will manage a team of Senior TPMs and own overall responsibility of all programs for the organization. You will apply your technical and leadership skills to recruit, inspire, coach and develop the best technical program managers in the world to tackle hard, meaningful problems. It is important that you gain a deep technical expertise of our systems and be able to speak to them. As a Senior Manager, you will set standards and processes for program and project management across our organization and improve execution to reduce launch time and effort, improve quality and, above all, contribute to keep team morale high.
If you want to be part of the software team that touches all parts of the Amazon.com retail site and reach millions of customers, come join us!