Returning Candidate?

Senior Cloud Technical Account Manager

Senior Cloud Technical Account Manager

Job ID 
US-UT-Virtual Location - Utah
Posted Date 
Amazon Web Services, Inc.
Position Category 
Recruiting Team 

Job Description

As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical talent to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting both the software development lifecycle for cloud services and management of active services.

In this role, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Amazon Web Services (including Amazon EC2, Amazon S3, Amazon DynamoDB & RDS databases, Amazon CloudFront CDN, and many more) within organizations ranging from new start-ups to large enterprise customers. You must possess customer facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud.

As a Cloud Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business critical applications. You will get your hands dirty, troubleshooting application, network, database and architectural challenges using a suite of internal AWS tools as well as your existing knowledge and toolkits. You will work hand-in-hand with senior executives on opportunities to improve your customers’ IT landscape. You will work across customer organizations to ensure customers’ applications are well designed and scale to the needs of the world’s largest events e.g., the Super Bowl, the World Cup and the Olympics. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.

Basic Qualifications

· Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience
· 5+ years of design/implementation/operations/consulting experience with distributed applications
· 2+ years of hands-on systems administration / networking / troubleshooting experience (Linux and/or Windows)

Preferred Qualifications

· Advanced experience in one or more of the following areas: Software design or development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop, Operations Management, Service Oriented Architecture
· Previous external customer-facing experience as a technical lead, with exceptional oral and written communication skills, customer focus and bias for action, project management experience is preferred.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Amazon Web Services is hiring. For more information: