Amazon

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Support Engineer

Support Engineer

Job ID 
545365
Location 
US-WA-Seattle
Posted Date 
6/6/2017
Company 
Amazon Corporate LLC
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

Have you ever wanted to solve a mystery or be part of cracking the case? Are you fascinated by detective stories or crime shows on tv? If so, working on the Logistics Loss Prevention team is the place for you!

The Loss Prevention Programs team builds and supports investigations, reporting, analytics and operational tools for the Loss Prevention team in North America. Our team supports both fulfillment centers and logistics, and is engaged in the “invent and simplification” work for our LP field teams. In this role, you will design and build supporting tools within the Logistics LP space.

As an LP Programs Support Engineer, your job is to:
  • Help us root cause complex problems covering a range of LP services
  • Work directly with customers to understand problems and resolve requests for feature enhancements (development/build enhancements or improvements)
  • Work alongside other technical teams, including engineers, analysts and cross-functional groups
  • Develop best practices, documentation and sample templates to be used by field teams and our technical group
  • Track and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
  • Scripting and automated coding
  • Software Development
  • Ensure all programs comply with Amazon InfoSec standards

Basic Qualifications

  • 3+ years experience in technical support, system engineering or software engineering
  • Bachelor’s Degree in Computer Science or a related field, or relevant work experience
  • Knowledge of data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc. and the use of analytics to report and provide visibility to trends.
  • Experience managing multiple projects and priorities, negotiate, resolve problems, and develop relationships at all levels of the organization

Preferred Qualifications

  • Understanding of programming languages like Ruby on Rails, HTML, C++, Javascript highly desired
  • Ability to work independently with limited direction, communicate effectively with team members in other geographic location
  • Ability to take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations
  • Clear and concise both verbally and in writing
  • Passion for Loss Prevention, physical security or investigations
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Amazon offers competitive packages including comprehensive health care, 401(k), restricted stock units, growth potential and a challenging and exciting work environment.