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Cloud Support Engineer (Databases) - Amazon Web Services

Cloud Support Engineer (Databases) - Amazon Web Services

Job ID 
Posted Date 
Amazon Web Services, Inc.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.

The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. The Windows role primarily supports customers running Server OS versions from 2003 through 2012R2 on top the bedrock service of EC2. EC2 is our virtual compute engine and forms the backbone of additional services such as EMR and RDS. Additional Windows based services focused on include WorkSpaces (VDI), Directory Service (enterprise scale user/group management), WorkDocs (collaborative documentation sharing) as well as Microsoft Systems Center and vCenter management plugins.

Support engineers may field general guidance questions from customers such as setting up a small website using IIS up to troubleshooting and reproducing complex performance issues from customers running fleets of server instances interacting with multiple services across several AWS regions. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Windows system administration and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!

Why AWS Support?
- Flexible schedule: Salaried role with flexible start time between 7-11am.
- Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
- Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- Career development within AWS Support: We promote advancement opportunities including senior support engineer, tier 2.5 / SME, team lead, and technical account manager – 5 support engineers have been promoted to manager within the last 2 years in Seattle alone.
- Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.

Basic Qualifications

We are seeking Support Engineers with a specialty in database technologies.
  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics; or relevant work experience
  • Skills in one or more of following:Oracle, SQL Server, MySQL, PostgreSQL
  • Database performance tuning and troubleshooting
  • Experience setting up monitoring / alarming for production database environments
  • Some experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Cassandra or Riak
  • ETL experience in managing data workflow jobs
  • Experienced with Linux system monitoring and analysis
  • Good understanding of distributed computing environments
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skills
  • Support / troubleshooting experience
  • Self-starter who is excited about technology
  • Open to working shifts (morning/afternoon/evening, Su-Th or Tu-Sa, Mo-Fr)

Preferred Qualifications

  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Exposure to Cloud computing
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications
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