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Operations Transformation Sr. Manager

Operations Transformation Sr. Manager

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Finance & Accounting
Recruiting Team 

Job Description

Amazon seeks a Manager to join our expanding Finance Operations Excellence program – ACES (Amazon Customer Excellence System). With the rapid growth of the company, it is essential to make continued investments in process improvement and technology. As, such Finance Operations is looking for a results driven senior manager to drive innovation and change across Finance. This is an exciting opportunity to join an area which touches every aspect of Amazon’s wide range of businesses.

The Manager of Finance Operations Excellence is an innovative, results driven professional with solid people skills, deep expertise and extensive experience in operations optimization, and a strong continuous improvement background. This position will work across businesses, geographies and vertical to drive broad change in systems and processes using lean, six sigma, technology and Amazon’s customer-obsessed culture, to drive improved controllership and improved experience for internal and external customers of our services.

This a senior leadership role and incumbent is expected to collaborate with multiple stakeholders in matrix organization to identify, create, develop and integrate innovative solutions and programs for our Finance Operations around the globe.

Ability to think big and execute at tactical level is critical to be successful in this role. This is an exciting opportunity for someone to join extremely fast paced environment and make an impact by leading large cross functional and cross-geographic teams and projects to drive performance improvement leveraging people, process and technology.

Key Strategic Objective
· Help refine and execute Strategic Vision for the ACES program by identifying and prioritizing where and how we adapt and invest.
· Lead the strategy and execution of Process Re-engineering and Continuous Improvement of workflows used to support Finance Operations.
· Serve as change agent with strong credibility and influence in the organization.
· Work with other areas of Finance to identify and support Process Re-engineering and Continuous Improvement across all of Amazon Finance.
· Drive culture of Innovation and Continuous Improvement through best practice sharing, vocal advocacy and visible hands-on leadership.
· Mentor and develop site ACES managers and analysts.
· Drive tactical execution of key initiatives building and managing road map to achieve the Finance Operations vision.
· Provide leadership on ACES projects selection, scope, definition and performance to ensure alignment with business strategy.
· Develop and provide right metrics to measure process quality and productivity, providing meaningful feedback to the technology and business teams.
  • Manage multiple projects simultaneously.
  • Guide operations business teams and our contact centers in their ability to develop and execute daily, weekly and monthly action plan that increase quality and customer experience.
  • Drive expansion of Finance ACES programs through robust outreach and communication to senior Finance leaders throughout Amazon.
  • Represent Finance ACES in local and global meetings/conference calls and with network-wide projects.

Basic Qualifications

  • 8+ Years of experience in Operations transformation
  • Strategic thinker, and change agent
  • Master Black Belt Project Management experience.

Preferred Qualifications

  • Bachelor’s degree in Engineering, Statistics, or Business (preferably in quantitative field or equivalent combination of education and experience (e.g. 10 + years in a quantitative role – Engineering, Process Re-engineering, Quality Assurance)
  • Demonstrated ability to partner with senior leadership, and lead a team to understand business goals, analyze opportunities and develop improvement project plans for a segment of the business.
  • Proficient in obtaining, organizing, and analyzing data to make fact-based decisions and drive root cause analysis.
  • Proficient in lean six sigma tools, such statistics, SPC, hypothesis testing, regression, root cause analysis, etc.
  • Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput through the operation (Finance background preferred, but not required).
  • Demonstrated collaborative problem-solving skills evidenced by results in past positions.
  • Articulate and able to communicate with employees at all levels across the organization, from front-line associates to executives through white papers as well as verbal communication.
  • Demonstrated Change Management experience including the ability to work with improvement team sponsors to address barriers to a team’s success.
  • Demonstrated Project Management experience, including managing a project portfolio, driving a timeline to completion, following-up, organizing multiple action plans within multiple functions.
  • Proficiency with Microsoft Office products, including advanced functions such as importing & exporting data, pivot tables, and macros. Understanding of SQL queries, SharePoint, and Statistical packages (SAS, JMP or Minitab)
  • Lean Six Sigma Black Belt Certification, Certified Lean Sensei, Certified Quality Engineer, etc.
  • 3 to 5 years of Operations Consulting experience with large Operations Consulting firms leading enterprise level transformation projects.
  • Advanced degree (Masters degree in Engineering, Statistics, or Business (preferably in quantitative field).
  • Adaptable to various situation’s and business processes to add value cross functionally.
  • Self-starter capable to taking initiative and working with minimal direction.
  • Proven ability to handle confidential information appropriately.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.