Sr. Manager, Talent Process and Change
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. At Amazon, we strive to be Earth’s most customer-centric company, where customers can find and discover virtually anything they want to buy online. We hire the world’s brightest minds and offer them an environment in which they can relentlessly improve the experience for our customers. We want you to help share and shape our mission to be Earth’s most customer-centric company.
The World Wide (WW) Operations and Customer Service Talent Management team is seeking a Sr. Manager, Talent Process and Change
. This role spans both strategy and implementation. It will be responsible for developing insights that inform our global talent strategy and innovating new programs to meet the highest strategic areas of need within the WW Operations and Customer Service organization. This position will partner with senior leaders around the globe to understand business and talent priorities, assess macro talent trends, use data to test hypotheses, develop and present new initiatives via written documents, and implement existing talent processes such as succession planning and performance management to drive Amazon’s ability to produce next-generation senior leaders. Given the size and span of the organization, effective change management methodologies will be critical in rolling out new or updated processes and programs.
Due to the global nature of the role, this role will partner closely with Global HR leaders in Asia, Europe and North America. To be successful, you must understand the roles and capabilities required in the business.