Amazon

Returning Candidate?

Support Engineer - AI Services

Support Engineer - AI Services

Job ID 
539007
Location 
US-VA-Herndon
Posted Date 
8/23/2017
Company 
Amazon.com Services, Inc.
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

The Amazon Web Services team is innovating new ways of building massively scalable distributed systems and delivering the next generation of cloud computing with AWS offerings like Polly, SageMaker, and Rekognition. In 2013, AWS launched 280 services, but in 2016 alone we released nearly 1000. We hold high standards for our computer systems and the services we deliver to our customers: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale; our employees are wicked smart, passionate about the cloud, driven to serve customers, and fun to work with.

On a “typical” day, support engineers might Dive Deep to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. You'll become a master at AWS Services platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's remarkable growth. You will measure your success and it will be visible.

This position is perfect for you if you’re interested in creating tools and automation so that engineers can be as hands-off as possible. We want our service to be as autonomous as possible, and that can only be done by having bright engineers who understand how to Think Big, simplify solutions to complex unprecedented problems, all in pursuit of the best customer experience possible. Our environment is built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.

You should be an engineer who is focused on developing internal services written in Python, Ruby, JavaScript or a similar language. You also have an appropriate understanding of Linux, networking and cloud services.
Successful candidates will join an elite engineering team, provide troubleshooting and operations support, and innovate to replace operational tasks with scripts and code.

If you are a talented, detail-oriented and enthusiastic software professional who is passionate about new technologies including artificial intelligence, big data, and machine learning, then this is the right team for you.

Basic Qualifications

  • Minimum 4 years overall technical support or development experience
  • Minimum 3 years experience with Python, Ruby, JavaScript or similar scripting languages
  • Minimum 3 years working on Linux operating system including troubleshooting
Applicants must possess and maintain an active Top Secret security clearance (TS) with SCI eligibility. A US Government administered polygraph examination may be required. Sensitive Compartmented Information (SCI) access is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

or: (This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.)

Preferred Qualifications

  • B.S. or M.S. degree in Computer Science, Engineering, Information Systems, or a related field (or equal experience)
  • Knowledge of databases like MySQL, Oracle, SQLServer, or MongoDB
  • Basic knowledge of Java or C++
  • Familiarity with machine learning concepts
  • Computer Science fundamentals in data structures, algorithm design, and problem solving
  • Experience in a 24/7 production environment
  • Excellent communication, prioritization, and diagnostic skills
  • Be able to see opportunities for improvement, take ownership and closely work with development team to drive product improvement.
  • Solid networking knowledge
  • Passion for providing a great customer experience
  • Ability to work in a fast paced and agile development environment

Please email (mvp-dbs-recruiting@amazon.com) if you have any questions about this opportunity. Thank you for your interest!

For more information on Amazon Web Services please visit: http://aws.amazon.com/

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

#MVP221982