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Innovation Challenge Manager

Innovation Challenge Manager

Job ID 
538868
Location 
US-CA-San Luis Obispo
Posted Date 
9/28/2017
Company 
Amazon Web Services, Inc.
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 
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Job Description

If you are passionate about improving the digital experiences for students and citizens by enabling digital transformation in the government, non-profit and education sectors through innovative application of cloud technologies, then please read on. Our public sector customers are transforming the way government services are developed and delivered via the AWS cloud. The Cloud Innovation Center (CIC pronounced “kick”) team is looking for technology savvy leaders with experience in communicating and marketing IT solutions, preferably to public sector customers. The Challenge Manager plays a critical role in accelerating the implementation of replicable public sector cloud successes.

A challenge is any problem or opportunity that end customers deem significant in their community/domain and that relies at least partially on information technologies. Tangible problems such as optimizing utilization of police body camera data, tracking water quality, or sharing city transportation data are examples of potential challenges. The challenge can be thought of as a rapid product development lifecycle.

Above all the Innovation Challenge Manager is an organizer of activities, a builder of communities, a product manager, an innovation coach, and a spokesperson for engagement who works hand-in-hand with an end customer sponsor to communicate the value in Challenge participation. Challenge stakeholders include public sector end customers that share the same mission as well as technology and solution vendors that have applicable solutions. Building on the Amazon ‘working backwards’ approach to innovation the challenge process can be seen as a marketing campaign that engages with the various stakeholders through the full range of communication mechanisms.

We are seeking cloud-savvy leaders that bring direct experience in IT business development, product management, communications, and innovation management. Using this experience, working with the end customer sponsor, you will bring together AWS public sector customers and technology partners to identify and demonstrate alternative challenge solutions. You will be the leader of a small AWS team built to collaborate with and leverage the institutional capabilities of the end customer sponsor to address challenges. An ability to adapt quickly and work cooperatively with varied subject matter experts is essential.

Core Responsibilities:
  • Identify: Work with sponsor institutional assets to identify and prioritize Challenges that will have maximum impact. Help to define the specific stakeholder community needed for the Challenge.
  • Community: Assess the potential to engage the specific Challenge community and design communications and outreach programming. Lead Amazon innovation workshops to energize and engage the community.
  • Collaborate: Facilitate communication amongst stakeholders in implementing the ‘work backwards’ approach to innovation. Build communication plan and leverage innovation infrastructure, that you will help design, to enable persistent engagement. Facilitate workshops.
  • Enhance: Work with Challenge participants, including technology partners, to iterate through and experiment with solution options.
  • Document: Work with Challenge participants to create assets, on both what worked well and what failed, to be shared out with existing Challenge community and also other CICs globally.
  • Share: Promote the ‘change the world’ government digital transformation agenda by vigorously promoting Challenge solution assets in collaboration with AWS partners and business units. Represent the voice of the customer and remain accountable for exposing the business opportunity represented by the challenge.
  • Ability to travel locally (within a jurisdiction/State/region) at least once every month for periods of one week or less at a time. Infrequent travel out of State/region will include meetings with AWS partners, customers and AWS account teams.

Basic Qualifications

  • Bachelor’s Degree in communications, marketing, business, information technology management, or other discipline.
  • Minimum of 6 years of IT industry experience in sales, pre-sales, marketing, or product/project management.
  • Minimum 3 years of professional writing experience specifically focused on communicating complex IT concepts, value propositions, and use cases in a manner easily understood by non-technical stakeholders and business owners.
  • A personal passion to make things better through the resourceful and effective application of IT.

Preferred Qualifications

  • Knowledge of innovation and product management approaches, ideally with Amazon-specific experience.
  • 6 years of selling technology into US state and local entities, in particular education market.
  • Knowledge of AWS services and their application in state/local government and education.
  • A proven commitment to work with public sector mission owners to expose effective solutions that improve the delivery of government services to citizens. Perhaps evidenced by pro-bono activities.
  • Background in product management and branding.
  • Background in business development, market analysis, and value proposition development in response to public sector requests for proposal, requests for tender.
  • Experience working as a marketing manager for an IT solution provider.
  • Experience working as an innovation coach including leading workshops.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.