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Senior Program Manager, Customer Experience

Senior Program Manager, Customer Experience

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

Want to change the way people watch TV?

About Amazon Channels
Amazon Video is fast becoming one of the major global players in digital entertainment. We are changing the way millions of customers enjoy movies and TV shows through Amazon Prime, new releases for rent or purchase, and subscriptions through Amazon Channels. Amazon Channels, launched in 2015, is an OTT platform that supports distributing video channels like HBO, Showtime and Starz without a cable subscription on the Amazon Video platform.

Amazon Channels is seeking a talented Senior Program Manager to drive a world-class customer experience for millions of subscribers. We are continuously innovating and delivering an improved service for customers, and this role will be responsible for identifying and prioritizing opportunities to launch new features or address existing gaps with our service. Areas of focus include subscription management, content discovery and customer service interactions. As the business identifies new challenges, the program manager will need to define the appropriate experience and develop the processes needed to deliver. This role is inherently cross-functional - you will work closely with product management, UX, merchandising, customer service, operations, partnership management and executive teams.

A successful candidate will be customer focused, highly analytical, resourceful, team oriented, and will have an ability to work independently under time constraints to meet deadlines. You will have a proven track record in taking on end-to-end ownership, influencing key stakeholders and successfully delivering results in a fast-paced and dynamic business environment.

Basic Qualifications

  • Bachelor’s degree
  • 5+ years of experience in in product management, project management, and/or merchandising
  • Strong organizational skills including prioritizing, program management and coordination among multiple cross-functional teams
  • Experience communicating complex business concepts in verbal and written form
  • Strong quantitative analysis, problem solving and project management skills
  • Ability to influence others, with data driven arguments
  • Ability to think both strategically and tactically with strong attention to detail

Preferred Qualifications

  • MBA or advanced degree is preferred
  • Experience using SQL in a business environment with large-scale, complex datasets
  • Experience with digital video streaming and/or customer-facing user interfaces
  • Bias for action and experience making things happen in a fast-paced, dynamic environment
  • Ability to identify and solve ambiguous problems, think strategically, and execute methodically
  • Ability to define projects for software developers and work closely with technical teams

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.