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Sr. Business Intelligence Engineer: Internationalization Metrics Platform

Sr. Business Intelligence Engineer: Internationalization Metrics Platform

Job ID 
531544
Location 
US-WA-Seattle
Posted Date 
5/11/2017
Company 
Amazon Corporate LLC
Position Category 
Business Intelligence
Recruiting Team 
..

Job Description

Amazon.com's long-term vision is to enable a seamless experience for all Amazon customers worldwide on any Amazon website and device, in any language and for any culture. This extends the personalization of the shopping experience by allowing our customers to define their preferred language and currency and ensure that we provide an equivalent experience for our customers in their language of preference as we do customers in the default marketplace language.

Our team started in early 2014 and, as of March 2017, we have launched multiple languages in 4 different marketplaces (US, Canada, Japan and Germany). Our goal is to provide a framework allowing us to define and measure the quality of these experiences and accelerate language adoption across marketplaces. We believe that, by establishing a platform team and providing tools and mechanisms, we can broadly influence change across Amazon while auditing the quality of our customer experiences.

We are looking for a Business Intelligence Engineer (BIE) with strong analytical, communication and project management skills to join our team. Working closely with business stakeholders and senior leadership, you will help identify and solve complex language and currency problems, and develop metrics and reports to measure our impact on Amazon’s business. In a typical day, you will work closely with the product management team, retail teams, machine-learning scientists, statisticians, software engineers, and various business groups.

About you:
You're looking for a career where you'll be able to build, to deliver, and to impress. You look at problems holistically, and thrive on the intricate complexity of designing feedback loops and ecosystems. You want to work on projects where you are implementing solutions to real problems that require creative solutions and deep understanding of the problem space.

You challenge yourself and others to constantly come up with better solutions. This highly visible role requires frequent communication with senior leadership in order to help shape and deliver on the product roadmap, and requires you to nimbly switch between strategic and tactical initiatives to achieve technical, business, and customer experience goals. You'll be given the unique opportunity to own and drive initiatives across the Amazon Retail as a whole -- from algorithmic innovation, all the way down to the datasets that the back-end services consume.

About us together:
We're going to change the way that Amazon thinks about supporting our global customer. Along the way, we're going to face seemingly impossible problems. We're going to argue about how to solve them, and we'll work together to find a solution that is superior to each of the proposals we came in with. We'll make tough decisions, but we'll all understand why. We'll be the dream team.

The ideal candidate for this space will be highly quantitative, have great judgment, strong data mining and modeling skills and is comfortable facilitating ideation and working from concept through to execution. You will have demonstrated an ability to manage and develop medium to large-scale data tables, identify requirements and build financial reporting and planning models and tools that are statistically grounded but also explainable operationally, apply technical skills allowing the models to adapt to changing attributes, optimize forecast accuracy and to better understand and mitigate model variance drivers. In addition to building data tables, modeling and technical skills, you will possess strong written and verbal communication skills, strong focus on internal customers and professional demeanor and high intellectual curiosity with ability to learn new concepts and frameworks, algorithms and technology rapidly as changes arise.

Some problem spaces we'll be working on:

DATAMART - as we release new languages across marketplaces, our business teams will want to understand customer trends and interactions with these new marketplaces. Ideally, we want to enable our business teams to report on the various languages within a marketplace as if those languages were individual businesses. As such, we need to create a DataMart that enables all business metrics to be split by language and also enables business users to execute ad hoc queries to answer questions that we have not currently considered. As we create the DataMart, we will have to consider the scale of data that we will be handling (at the scale of Amazon's global retail business) and employ BigData techniques to aggregate and manipulate this data. We will need to design the platform to be robust and to seamlessly recover from disaster, should the need arise. Consistency and validation will be primary concerns as we understand that systems fail, specifically systems upon which we rely for signal and we need to protect our business teams from making decisions based upon incomplete information.

CUSTOMER EXPERIENCE - as arbiters of the customer experience, we need to understand our customers' experience in their languages of preference. Similarly, given the scope of this initiative, it is clear that we will not be able to translate all content in a single release. As a result, it is critical that we can truly measure the customer experience as a function of our translations (both coverage and quality) throughout their journey within the Amazon marketplace. This is further complicated by the fact that our customers receive a unique experience based upon their browse history, so our method of measurement must be considerate of and support such a dynamic experience. Furthermore, in real time and with zero latency, we want to understand when the experience is broken so that we can take appropriate actions. This is going to be a challenge that may make use of the latest BigData streaming technologies to provide a real-time data and measurement pipeline.

Questions?:
You may already know if you're a fit, but perhaps you're worried about technology and experience requirements? Don't be - we're looking for smart, proven, engineers; if you're the right candidate, we're flexible.

Basic Qualifications

  • BS or MS in a quantitative field such as Mathematics, Statistics, Physics, Engineering, Computer Science or Economics
  • Industry experience as a Business Intelligence Engineer or related specialty (e.g. Software Engineer, Data Engineer, and Data Scientist) with extensive professional experience and a proven track record in a role focused on understanding, manipulating, processing and extracting value from large datasets.
  • Experience with statistical analysis, regression modeling and forecasting, time series analysis, data mining, financial analysis, and demand modeling
  • Strong analytical skills with passions on working with structural data sets
  • Proficiency with TABLEAU, Microsoft Excel to include making charts, data manipulation, pivot tables, creating macros, and visual basic knowledge
  • Experience processing, filtering, and presenting large quantities (100K to Millions of rows) of data
  • Able to write SQL scripts for analysis and reporting (Redshift, SQL, MySQL)
  • Excellent communication skills and the ability to work well in a team.
  • Effective analytical, troubleshooting and problem-solving skills.

Preferred Qualifications

  • Experience in Statistical Software such as R, SAS, SPSS, MINITAB
  • Able to write SQL scripts for analysis and reporting (Redshift, SQL, MySQL)
  • Experience using one or more Python, VBA, MATLAB, Java, C++ programming languages