The Network Control Center (NCC) Process Engineer will be responsible for creation and implementation of critical business processes within the new Amazon Air NCC. Working with internal business partners, the Process Engineer will apply best practices in order to validate the design and launch of Amazon Air’s new Air NCC in Hebron, KY (CVG airport). In this role, you will report to the Sr. Manager of Network Control and work with onsite vendors, partners, and subject matter experts to help manage complex projects in the NCC. You will observe and diagnose NCC processes, identify improvement opportunities, recommend communication protocol enhancements and play a critical role in ensuring the long term scalability of Amazon Air’s network control systems. Your observations, projects, and efforts will help guide the design and construction of the most customer-centric air operation in the world.
This position will require proactively defining priorities and taking action as needed. A successful candidate must be inherently curious, think big, understand and champion ACES/Lean principles, and thrive in an unstructured environment. Responsibilities:
- Plan and design systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and financial analysis
- Recommend and implement changes to safety procedures, work methods, and labor standards
- Development of labor standards through work measurement
- Project management from conception to completion
- Conduct and lead project meetings with Sr. Management
- Assessing and optimizing the processes and equipment used in the NCC
- Typical projects could include spearheading a redesign effort for how communication will flow through the NCC as our business requirements grow. Align current Amazon technical processes and virtual interface with emerging requirements for a new roles, responsibilities and mechanisms.
- Understand, articulate, and implement mechanisms that drive efficient process.
- Work in an ambiguous environment to understand current process, define process, and work with senior leadership in capturing value for a long-term project