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Program Manager, HR Services

Program Manager, HR Services

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Human Resources
Recruiting Team 

Job Description

Program Manager - Employee Resource Center
Amazon is seeking a results-oriented project and program specialist to join the Employee Resource Center (ERC) to lead cross-functional, global initiatives that will improve the employee experience. This hands-on role will partner with Business Partners, Technical Partners, Legal, Compliance, Payroll and Human Resources to provide innovative business solutions to meet the Amazon’s growth initiatives. Objectives for this role will include building new solutions, processes and policies to support service expansion with various partners. Projects will provide a variety of challenging initiatives including driving automated solutions, transferring documented solutions to HR Operations, driving adoption efforts, and identifying opportunities to add controls to current HR practices.

  • Scale services and tools – design automated solutions, processes and procedures that will scale with Amazon’s growth in volume and complexity - successfully manage all aspects of project implementation working in partnership with local HR teams
  • Manage Change- work closely with learning and development and communications partners to instill a culture of change, sustainability and fast adoption of innovative ideas
  • Define key performance indicators – develop metrics and service level agreements for core programs and transactions, track delivery against program objectives, identify HR Ops headcount requirements, lead improvement initiatives and encourage a culture of efficiency, innovation, and customer service
  • Build cross-functional partnership – work closely with HR, Legal, Business Groups, and other departments to achieve expansion objectives impacting the Americas, develop strong partnerships with HR Managers and HR business partners across locations and geographies
  • Drive program objectives – provide program management and define project plans, manage implementation activities, and develop all processes and documentation for service rollout and ongoing support
  • Development- work closely with peers to establish a strong program management office for HR Operations by sharing your expertise, tools and driving a culture of customer obsession and bias for action.

Basic Qualifications

The ideal candidate will have a proven record of HR Operations program and project management in a decentralized business environment.
  • 5+ years of HR or related experience, knowledge of HR Operations, including payroll and terminations
  • Successful record of building, improving, and automating operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction
  • Demonstrated project ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
  • Bachelor’s degree in business, HR or related field – graduate degree and/or MBA preferred

Preferred Qualifications

  • Strategic view, able to perform cost benefit analyses, accurately assess risk, forecast both long and short-term outcomes, and evaluate the implications in a complex business environment
  • Experience identifying and resolving issues independently - solid sense of accountability and sound personal judgment
  • Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers (employees, managers, HR)
  • Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers as well as setting and managing expectations

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.