Policy Program Manager

US-WA-Seattle
3 months ago
Job ID
529403
Amazon Corporate LLC
Position Category
Project/Program/Product Management--Non-tech

Job Description

Interested in Android apps and devices such as Amazon’s Fire Tablets and Fire TV? Are you excited by the challenge and sense of ownership that comes from leading projects at Amazonian scale? Do you enjoy working in a fast-paced environment, solving complex operations and technical problems by delivering innovative solutions? Have a passion for digital content and risk management? If so, then we want to talk to you!

We are the team that manages the app catalog for Amazon’s Fire Tablets and Fire TVs. The Amazon Appstore team leverages Amazon’s experience in retail, technology, digital content, and mobile services to build a world-class Appstore experience for devices such as the Kindle Fire Tablets, Fire TV, and Android-based smartphones. Devices are becoming increasingly sophisticated and pervasive, and they are enabling customers to access content, applications, and services anywhere. This team drives the ingestion and certification process for every android app in our store. This involves managing the entire app lifecycle - from the moment a developer submits to the time it’s live and consumed by the public – to ensure a high-quality experience for Fire Tablet and Fire TV users.

We are seeking an energetic, detail-oriented Program Manager to own the Content Policy program for Amazon’s Appstore. You will develop and manage initiatives to help processing of new submissions and re-submissions to include record creation, download, install, and testing of digital content to ensure it meets Amazon’s high quality bar. You will lead and define the global content policies, risk management strategy, organizational structure, processes, and systems required to manage content operations, on Amazon and non-Amazon Android devices. You will also partner with program and product management teams to propose improvement opportunities, brainstorm solutions, and drive resolution. Above all, you will play a vital role in helping us meet our app selection expansion goals while protecting our high-quality customer experience. The right person for this role will have solid experience delivering successful projects, and managing deadlines and risks across multiple global teams. She/he will be able to effectively communicate, both orally and in written form, to stakeholders and cross-functional team members to deliver scalable programs and launch cool new devices and features to global customers.

Our environment is very fast-paced and requires someone who is flexible, energetic, and a "doer". Someone who’s very detailed oriented with a bias for action who holds high personal standards and is comfortable tracking many threads across many teams. “That’s not my job”, just isn’t something that’s said around here!

As Content Policy Program Manager, you will own end-to-end project & process delivery for Content Policy projects and coordinate across multiple cross-functional and globally-based teams to make things happen. You and your team will deliver results when faced with ambiguous circumstances and roadblocks. Your judgment and intuition are right, a lot, and you know when to ask the right questions.

As a Content Policy Program Manager you will manage the team to:
  • Scope and deliver business-critical initiatives with end-to-end program’s strategy and roadmap for a global program – Content Policy
  • You and your team will document requirements, write clear and detailed functional specifications, and drive delivery of projects in close collaboration with other team members.
  • Own Content Policy, manage the creation of policies and identify and drive operational process improvements and system enhancements.
  • Provide subject matter expertise to Appstore stakeholders and represent the Content Policy team to senior Appstore leadership. Drive Content Policy escalations to closure.
  • Download, install, and test apps on Fire Tablets, Fire TV, and non-Amazon devices to ensure digital content adheres to Amazon’s app security policies and quality bar.
  • Work with the program management teams to address content issues as required.
  • Maintain detailed and accurate evaluation notes on issue tracking.
  • Identify and champion process improvement ideas and systems enhancements that could increase the productivity or quality of our content operations.
  • Play a vital role in helping us meet our daily catalog goals while protecting our high-quality customer experience.
  • Work closely with the broader Amazon team to triage, address, and resolve issues.
  • Audit assumptions and drive change with data-driven analysis and decision-making.

Basic Qualifications

  • 3+ years content evaluation, mobile application or similar experience in a technology, digital media industry or equivalent field.
  • Digital Media, Technology, eCommerce, Retail, and /or Mobile industry experience.
  • Bachelor’s degree with concentration in Business, Risk Management, Information Technology or Computer Science (or other technical field).
  • Program and People manager with 2+ years of experience managing complex projects with technical teams, aggressive schedules and scarce resources.
  • Demonstrated experience and success at leading cross functional programs and validated ability to influence and lead without direct management authority; in or with Operations teams. Effectively manage dependencies and bottlenecks, provide escalations management, anticipate and make trade-offs, balance the business need versus technical constraints and minimize business benefit while building great customer experience.
  • Excellent communication skills, oral and written. Experience communicating effectively across a multitude of platforms with remote team members
  • Experience in project management methodologies, business analysis, or process improvement.

Preferred Qualifications

  • Master’s degree; Concentrations in Communications, Marketing, Business, Risk Management or Computer Science (or other technical field) preferred·
  • Content evaluation, mobile application, and/or brand management experience.
  • A passion for technology, digital media, pop culture, eCommerce, the Internet and the mobile/voice market segment.
  • Meticulous attention to detail; the ability to juggle many tasks in parallel without lowering your quality bar.
  • Comfort working with a broad range of technological productivity and work-flow management tools including Microsoft’s Office and SharePoint. SQL/BI experience preferred.
  • Self-motivation and a strong bias for action; the ability to independently hit aggressive productivity goals with minimal supervision.
  • Excellent written and verbal communication skills and the ability to effectively partner with internal team members as well as external stakeholders.
  • Street smarts; willingness to roll up the sleeves and do whatever is necessary to meet team goals.
  • Experience in testing consumer facing software products or Android devices will be a plus.
  • Knowledge of Mobile industry experience a plus
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