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Program Manager

Program Manager

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

At Amazon, we're working to be the most customer-centric company on earth and to grow in a safe environment for both our Customers and our associates. To get there, we need exceptionally talented, bright, dynamic and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

The Catalog Programs and Governance team is part of Amazon Selection Catalog Systems team which builds and manages the backend systems that host the massive Amazon catalog and the tools to manage it. It is at the heart of Amazon's business. The scale and performance challenges being encountered have no precedence elsewhere, requiring us to constantly innovate cutting edge solutions.

Our team owns governance of catalog metadata and business rules by defining clear processes, promotion of those processes, and managing adherence. We work across all markets and categories at Amazon and provide guidance on best practices.

We are looking for a passionate, results-oriented Program Manager to join the Catalog Program and Governance team. This role requires an individual with excellent analytical abilities and outstanding business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership, drive, and scrappiness is a must.

The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal analyst is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data.

In this role you will:
  • Enforce compliance of metadata and business rules quality across our Retail and Marketplace businesses
  • Research metadata standards, create best practices guidelines and provide necessary training to execute
  • Oversee the inflow of requests for metadata and business rules and prioritize for deployment by various support/operations team
  • Perform audits on a quarterly basis to ensure adherence to governance
  • Analyze and fix inconsistencies of existing metadata and business rules
  • Manage the “How To” guidelines and policies that need to be adhered to in order to ensure the business and support organization are managing catalog configurations correctly
  • Partner with stakeholders across the company to understand their catalog configuration needs and use cases and help align their needs with solutions and oversee governance of the data modeling and catalog business rule customizations
  • Support the team with metrics, generate various progress reports and conduct ad-hoc quantitative and qualitative analysis as needed

Basic Qualifications

  • 5+ years of relevant work experience in program and/or product management with metadata governance and content management
  • Bachelor’s degree required or equivalent work experience
  • Effectively manage cross functional projects, dependencies and bottlenecks, provide escalations management, anticipate and make tradeoffs, balance the business need versus technical constraints and minimize business benefit while building great customer experience
  • Experience using problem solving and analytical skills to solve business problems and drive process improvements
  • Experience gathering and analyzing large amounts of data and delivering continuous business improvements
  • Serve as a bridge between business need and technical implementation
  • Written and verbal communication skills. Ability to work effectively with tight deadlines in a fast-paced environment
  • Proven ability to manage multiple, competing priorities simultaneously
  • An ability to effectively develop key processes and procedures that facilitate efficient
  • Proven analytical and quantitative skills (includes the ability to effectively use tools such as Excel and SQL) and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses

Preferred Qualifications

  • Experience communicating with technical and non-technical stakeholders across multiple business units
  • The ability to align efforts of disparate groups to achieve a common goal
  • Ability to take loosely defined business questions and translate them into clearly defined technical/data specifications
  • Experience with agile or other program management methodologies
  • Tenacity, diplomacy, and a sense of humor
  • Experience working with remote teams
  • Track record of being detail oriented with a demonstrated ability to self–motivate and follow through on projects
  • Belief in the value of participating in, and contributing to a collaborative team environment
  • Demonstrated ability to anticipate and manage change in a highly dynamic environment

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation