Amazon Video (AV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalog of content. Movies range from new releases to classic favorites, and AV also offers major television shows, entire seasons, and day after air TV. Prime Video is Amazon’s video subscription offer service—it includes tens of thousands of movies and TV episodes selected from the full assortment available at Amazon Video. In short, AV offers content in multiple formats and offer types for our customers to access and enjoy both their favorite shows and explore new titles.
The AV Partner Relations Management team is looking for a bright, customer obsessed, driven, and creative individual to join our team. As a Partner Relationship Manager (PRM) you will manage the operational performance of our studio partners and content distributors, address daily tactical operations, and drive long-term, strategic operational partnerships with our studio partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our existing partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is a critical.
This role may work with executive-level leadership within the studio community, as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT and engineering, and digital fulfillment operations teams.
In addition to account management, the Senior Partner Relations Manager will own industry-leading content launches, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Senior Partner Relations Managers act as the general manager and own a partner’s operational experience on Amazon.
Your responsibilities will include:
- Acting as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success
- Managing complex escalations that may span across multiple business units
- Driving long-term solutions through automation of and innovations to process and complex workflows
- Creating mechanisms and builds strategic plans for partners, Amazon services and the team
- Mentoring others and helping develop talent