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Senior Manager, Product Management Tech- Amazon Business

Senior Manager, Product Management Tech- Amazon Business

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Technical
Recruiting Team 

Job Description

Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.

Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world with over $74 billion in revenue globally. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). Amazon is now reinventing on behalf of the business customer and focused on building the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting to make this vision a reality.

B2B represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable B2B customers to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our B2B customers have different needs than the traditional Amazon customer so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience.

As a Sr. Manager- Product Management Technical for Amazon Business, you will define, build, educate and own cross site experiences for B2B. This leader will build an unrivaled customer experience for businesses using Amazon for their procurement needs globally. Specifically, this leader will be responsible for: 1) providing a seamless end-to-end Amazon like buying experience tailored for businesses; 2) driving shopping core experience innovation; 3) Working across Amazon to evaluate new opportunities and evangelize the needs of businesses.

You will work across Feature Teams to appropriately design, resource, and build solutions on time and on budget to meet the needs of millions of Amazon business customers, regardless of size, industry or geography. The scope is global (e.g., business customers purchasing products from our international Amazon marketplaces). This leader and her/his team will need to speak to a wide range of business customers (size, industry, geography, personas) to understand the various requirements related to the shopping experience (e.g., comparing, researching, and buying) and work backwards to document customer requirements. You will push for innovation and not settle for “me too” solutions.

Some qualities that we are looking for: you are results oriented (and have a track record of repeatedly delivering great results); you are an inventor and an innovator (and have already proven it); you have the intellect and horsepower to solve really complex problems (some may say impossible to solve); you are an owner, and do what it takes to make your team successful; you have relentlessly high standards (some may say too high); you are customer obsessed; you operate well in an ambiguous environment; and finally, you have a burning desire to be a part of something really big.

Basic Qualifications

  • Bachelor’s degree
  • 8+ years of experience in: research, customer experience management, user experience, product management (end user customer experience focus) or similar role
  • Data gathering and analysis skills; ability to interpret, articulate and take action on ambiguous/complex topics
  • Experience leading cross-functional teams to deliver projects on tight deadlines
  • Experience hiring, leading and growing teams
  • Demonstrated history of strong customer focus

Preferred Qualifications

  • MBA or Advanced Degree
  • B2B experience
  • Ability to effectively manage relationships at senior levels (SVP, EVP, C-level)
  • Demonstrated history in creative/big thinking that resulted in revenue
  • Experience working in, or closely with, Customer Service
  • Six Sigma or process improvement