Are you an IT Professional that enjoys solving complex problems? Amazon is looking for Systems Engineers that can use their technical expertise to develop tools and automate IT processes to improve the support our IT Remote Support Services (ITRSS) team provides.
ITRSS is the initial point of contact for all technical issues in Amazon Fulfillment Centers and Amazon Logistics sites. ITRSS is responsible for providing Tier 1 to Tier 3 support, including server and network infrastructure, end-user support, robotics, imaging, and other specialized technical services. The support provided by this team will have global reach and support tens of thousands of Amazon employees. This team will serve as an escalation point for complex issue, and will optimize services through the development of automation and remote support technologies. Our Information Technology Remote Support Services (ITRSS) team and a Network Operations Center has an immediate openings at our contact center located in Austin, TX. If you’re interested in a challenging positions with a great company the Systems Engineer I position might be for you.
As a Systems Engineer I, you will be a member of a team responsible for developing tools to enable our IT Support Engineers to resolve issues more efficiently. Additionally, you will focus on the automation of repeatable tasks, with the ultimate goal of developing self-healing customer facing, self-help tools. You will use metrics based data to define project scope and help determine priorities. The solutions developed by you and your team will help ITRSS scale the support provided to keep pace with Amazon’s explosive growth.