Returning Candidate?

GHRS, Salesforce Administrator

GHRS, Salesforce Administrator

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Human Resources
Recruiting Team 

Job Description

Amazon Global HR Solutions team is looking for a Salesforce administrator to do configuration, administration, maintenance, integration and automation of applications in (SFDC) environment.
  • Responsible for designing and configuring Salesforce solutions that support business requirements and drive key business decisions
  • Take ownership of technical delivery and be the point of contact for an application or program
  • Troubleshoot and fix defects for planned releases and production issues
  • Research and understand all technical aspects of, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
  • Create and maintain system documentation as it relates to the Salesforce platform
  • Work with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles
  • Demonstrate Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
  • Seek out opportunities to utilize SFDC platform in improving processes and productivity; make recommendations to support Salesforce organization to scale

Basic Qualifications

  • 3 + years of Salesforce Administrator experience.
  • Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Eclipse IDE).
  • Bachelor’s degree.

Preferred Qualifications

  • Certified Advance Administrator (ADM-211) or equivalent experience.
  • Strong influencing and communication skills. Conversant with both technical and business audience.
  • Strong Expertise with Service Cloud and Knowledge Products.
  • Experience implementing at least three full lifecycle implementation.
  • In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of HR business processes.
  • Professional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles.
  • Experience working in an Agile/Scrum environment.
  • Ability to work in a fast-paced and changing environment.
  • Degree in Computer Science, Software Engineering, MIS or related field.

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.