Amazon

Returning Candidate?

Sr. Technical Program Manager

Sr. Technical Program Manager

Job ID 
522838
Location 
US-WA-Seattle
Posted Date 
4/13/2017
Company 
Amazon Corporate LLC
Position Category 
Project/Program/Product Management--Technical
Recruiting Team 
..

Job Description

Amazon.com's long-term vision is to enable a seamless experience for all Amazon customers worldwide on any Amazon website and device, in any language and for any culture. This extends the personalization of the shopping experience by allowing our customers to define their preferred language and currency and ensure that we provide an equivalent experience for our customers in their language of preference as we do customers in the default marketplace language.

Our team started in early 2014 and, as of March 2017, we have launched multiple languages in 4 different marketplaces (US, Canada, Japan and Germany). Our goal is to provide a framework allowing us to define and measure the quality of these experiences and accelerate language adoption across marketplaces. We believe that, by establishing a platform team and providing tools and mechanisms, we can broadly influence change across Amazon while auditing the quality of our customer experiences.

About you:
You're looking for a career where you'll be able to build, to deliver, and to impress. You look at problems holistically, and thrive on the intricate complexity of designing feedback loops and ecosystems. You want to work on projects where you are implementing solutions to real problems that require creative solutions and deep understanding of the problem space. This highly visible role requires frequent communication with senior leadership in order to help shape and deliver on the product roadmap, and requires you to nimbly switch between strategic and tactical initiatives to achieve technical, business, and customer experience goals. You'll be given the unique opportunity to own and drive initiatives across the Amazon Retail as a whole -- from algorithmic innovation, all the way down to the datasets that the back-end services consume.

  • You will lead and coordinate design/implementation efforts between internal development and business teams.
  • You will make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.
  • You will possess a strong program management background, demonstrated experience leading medium to large projects, and have a well-rounded technical background in current web technologies.
  • You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or prioritization issues. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.
  • As a TPM, you will anticipate bottlenecks, provide issue management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
  • An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.

About us together:

We're going to change the way that Amazon thinks about supporting our global customer. Along the way, we're going to face seemingly impossible problems. We're going to argue about how to solve them, and we'll work together to find a solution that is superior to each of the proposals we came in with. We'll make tough decisions, but we'll all understand why. We'll be the dream team.

The ideal technical program manager for this space will be highly quantitative, have great judgment and passion for building a great customer experience, be inventive, and have a strong track record of delivery. You also have a pragmatic approach and iterative approach to building software: you have an ability to simplify and get things done with a demonstrated track record of building and delivering software and working effectively with external and internal teams.

Some problem spaces we'll be working on:

DATAMART - as we release new languages across marketplaces, our business teams will want to understand customer trends and interactions with these new marketplaces. Ideally, we want to enable our business teams to report on the various languages within a marketplace as if those languages were individual businesses. As such, we need to create a DataMart that enables all business metrics to be split by language and also enables business users to execute ad hoc queries to answer questions that we have not currently considered. As we create the DataMart, we will have to consider the scale of data that we will be handling (at the scale of Amazon's global retail business) and employ BigData techniques to aggregate and manipulate this data. We will need to design the platform to be robust and to seamlessly recover from disaster, should the need arise. Consistency and validation will be primary concerns as we understand that systems fail, specifically systems upon which we rely for signal and we need to protect our business teams from making decisions based upon incomplete information.

CUSTOMER EXPERIENCE - as arbiters of the customer experience, we need to understand our customers' experience in their languages of preference. Similarly, given the scope of this initiative, it is clear that we will not be able to translate all content in a single release. As a result, it is critical that we can truly measure the customer experience as a function of our translations (both coverage and quality) throughout their journey within the Amazon marketplace. This is further complicated by the fact that our customers receive a unique experience based upon their browse history, so our method of measurement must be considerate of and support such a dynamic experience. Furthermore, in real time and with zero latency, we want to understand when the experience is broken so that we can take appropriate actions. This is going to be a challenge that may make use of the latest BigData streaming technologies to provide a real-time data and measurement pipeline.

Questions?:
You may already know if you're a fit, but perhaps you're worried about technology and experience requirements? Don't be - we're looking for smart, proven, program managers; if you're the right candidate, we're flexible.


Basic Qualifications

  • Bachelor’s degree in Computer Science or a similar discipline.
  • 5+ years of technical product, program or project management experience.
  • An ability to take large, complex projects and break them down into manageable pieces, develop functional specifications, then deliver them in a successful and timely manner is expected.
  • Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
  • Excellent written and verbal communication skills


Further, will have demonstrated experience in:
  • Interacting with Project Sponsors, Technical Program Managers and multiple Development Teams to define and deliver complex features.
  • Leading the effective and efficient delivery of large, complex projects.
  • Anticipating bottlenecks, providing issue management, anticipating and making trade-offs, and assessing business needs versus technical constraints.
  • Maximizing resources for the greater good of the organization.
  • Identifying, assessing, tracking and mitigating issues and risks at multiple levels.
  • Creating, maintaining and disseminating project information to partners.
  • Driving effective partnership, communication, collaboration and commitment across multiple disparate groups with challenging priorities.

Preferred Qualifications

  • Master’s degree in business, computer science, Math or Physics or related field
  • Experience helping build complex software systems that have been successfully delivered to customers
  • A good understanding of SDLC models.
  • Exceptional customer relationship skills.
  • A strong track record of project delivery for large, multi-team projects
  • Experience with agile methodologies