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Project Manager / Risk Specialist: Global Merchant Tax Services

Project Manager / Risk Specialist: Global Merchant Tax Services

Job ID 
Posted Date 
Company Services, Inc.
Position Category 
Project/Program/Product Management--Non-tech
Recruiting Team 

Job Description

The Amazon Global Merchant Tax Services team manages Seller experience and compliance enforcement relating to tax programs that impact Amazon Payments and Seller Services businesses. We are seeking an innovative, results-oriented, customer-centric team player to lead challenging and complex programs from conception to launch, maintain external facing positive and informative exposure, and launch new tax programs as laws and regulations evolve. The analyst/project manager/risk specialist will create and manage innovative international business solutions, dive deep into sellers’ data, discover/solve real world problems, and build metrics and business cases to improve the seller’s experience.

In this role, your key responsibilities will be:
  • Working broadly between Amazon business, technical, legal, and tax partners to develop automated solutions for complex problems.
  • Creating innovative solutions.
  • Managing and planning multi-team projects.
  • Mining and analyzing data for metrics and decision support.
  • Resolving and tracking Seller tax concerns.
  • Enforcing Amazon tax compliance policies.
  • Monitoring global accounts for risky behavior and trends. Driving results by exercising judgment using available information.
  • Driving alignment from multiple competing stakeholders.
  • Driving results by exercising judgment using available information.
  • Writing requirements, documents, and ensuring clear communication and coordination of requirements to the business and development teams.
  • Assisting in preparing key leadership and review documentation.
  • Creating and maintaining the overall project roadmap, and managing prioritization and tradeoffs against customer experience.
  • Measuring and analyzing existing systems for opportunities to innovate and improve by providing additional benefits to customers and reducing potential risks.
  • Ad hoc project work supporting tax and regulatory law changes.
  • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
  • Identify process and system improvement opportunities by monitoring existent metrics, analyzing data and partnering with internal teams.
  • Driving seller experience enhancement projects.

Basic Qualifications

  • Bachelor's degree
  • 3+ years Excel experience
  • 1+ years project or program management experience
  • 1+ years SQL experience

Preferred Qualifications

The candidate will have succeeded in a high-growth environment and will have thrived in ambiguity and shifting priorities. The candidate is a strong leader who can prioritize well, communicate clearly and compellingly, and effectively influence cross-functional teams.

  • Innovative thinking balanced with a strong customer and quality focus.
  • Demonstrated success in data intensive quantitative analysis and recommendations.
  • Strong verbal and written communication skills across all levels of the organization.
  • Proven ability to make smart trade-offs on time-to-market versus features and to respond to competitive threats/opportunities.
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; strong bias for action.
  • Excellent interpersonal skills; ability to work successfully with teams across the organization, including Tax, Legal, Program Management, Quality Assurance, Technology, and Senior Leadership.
  • Advanced analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and feature concepts.
  • Demonstrated ability to understand and discuss technical concepts, schedule trade-offs and opportunistic new ideas with technical employees.
  • Ability to deliver initiatives from conception through completion.
  • PMP Course Work or Certification
  • Excellent oral and written communication skills with the ability to influence others internally and externally
  • Previous experience with an e-commerce company or Amazon is a plus
  • Knowledge in accounting, finance, and tax regulations is a plus
  • Ability to think both strategically and tactically
  • Proven track record of taking ownership and driving results
  • Visio, SharePoint, and Word experience

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation