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Technical Account Manager

Technical Account Manager

Job ID 
511354
Location 
US-VA-Herndon
Posted Date 
3/14/2017
Company 
Amazon Web Services, Inc.
Position Category 
Sales, Advertising, & Account Management
Recruiting Team 
..

Job Description

Be at the center of AWS innovation with AWS Marketplace (http://aws.amazon.com/marketplace)! AWS Marketplace is an online store that helps customers find, buy, and immediately start using software and services that run on the AWS Cloud, including Server and Desktop applications. This rapidly-growing business within Amazon Web Services offers a creative, fast-paced, entrepreneurial work environment.

We are looking for an innovative, hands-on, and customer-obsessed Technical Account Manager (TAM) to join the AWS Marketplace Managed Catalog Operations team. The MCO team owns the operational relationships with 3rd party software providers; building and owning relationships with sellers, providers, peer teams and Amazon stakeholders. We manage the content acquisition from providers and drive end to end management of content ingestion within Amazon systems including onboarding, coordinating, troubleshooting, file creation and submission, content ingestion, technical support, and quality.

This role will be responsible for supporting our growing Intelligence Community Marketplace, working with sellers, AWS Public Sector, government agencies, product management and engineering teams. We are looking for a person with strong problem-solving skills and a demonstrated ability to solve technical challenges in ambiguous or new environments. Key attributes are strong business judgment and an ability to deliver results in a rapidly evolving and dynamic environment. The successful candidate will thrive in a fast-paced, goal-oriented environment, be well-organized, and be able to credibly coordinate between teams of technical resources and business stakeholders.

The AWS Marketplace team delivers a 3P ecosystem and monetization opportunities for Software and SaaS providers on AWS cloud. We are inventing new ways of building flexible, massively scalable and globally distributed systems for Catalog Management, Metering and Billing for 3P software and services. Our services empower AWS customers to complement AWS services such as EC2, S3, VPC, RDS and DynamoDB.

Job Responsibilities:
  • Manage day to day technical operations; drive the onboarding of new products by working with sellers to collect product data, and then registering / publishing the product using internal tools. This includes manual data entry.
  • Build and maintain working operational relationships with providers, business, engineering and support staff.
  • Interact regularly with sellers to stay on top of product updates, change requests, resolution of problems including issues related to ingestion, listing and reporting.
  • Consistently improve the seller experience by delivering superior seller support within a specified SLA and other key metrics.
  • Analyze complex information, identify problems, implement solutions, adjust priorities, make effective procedural decisions, and manage time wisely in a fast-paced, data driven environment.
  • Execute and own small to medium projects on your own, and work with your manager in planning and executing larger projects.
  • Act as a Subject Matter Expert and initial escalation point for junior TAMS, create and maintain documentation and SOPs and convey relevant information to peer and external teams.

Basic Qualifications

  • Bachelor's degree required
  • 5+ years of experience as a Technical Account Manager preferably in a high-tech, e-commerce, digital, or public sector environment.
  • Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
  • Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
  • Works effectively as an individual and part of a team
  • Strategic thinker with the ability to see/understand the big picture
  • Experience developing and refining technical and business operational processes
    • Advanced knowledge of MS Office products including Excel (vlookup, Pivot tables)
    • Ability to communicate clearly and concisely with technical and non-technical teams across multiple businesses; written, verbal, presentation, and interpersonal skills
  • This position requires that applicant selected be a U.S. citizen and holds a current Active TS US Government clearance. TS is required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

Preferred Qualifications

  • 5+ years of experience as a Technical Account Manager or Vendor Manager role preferably in a high-tech, e-commerce, or digital environment.
  • 5+ years of direct Public Sector experience in software configuration, development, or acquisition.
  • Experience with workflow-based systems, digital supply chain and programmatic processing and review of metadata.
  • Familiarity with all phases of the Software Development Lifecycle, including detailed requirements gathering, writing functional specifications, technical design, development, test, implementation and maintenance.
  • Experience using Seller / vendor portals, CMS and case management systems.
  • Experience working with cloud-based technologies (AWS preferred).
  • Experience driving process improvement initiatives

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

*MVP221982