Senior Manager, Product - Brand Support Quality

3 months ago
Job ID
Amazon Corporate LLC
Position Category
Project/Program/Product Management--Non-tech

Job Description

Are you interested in leading a fast paced program for one of Amazon’s most strategic areas of growth? Are you passionate about improving the customer experience? Do you like to dive deep to understand problems? The Brand Support team powers all of the support related experiences for brands selling on Amazon. We are looking for a leader to drive disruptive innovation to improve the quality of the brand support experience. You will lead a team responsible for the ideation and development of brand facing features and will own, define, and deliver a product roadmap. In Brand Support, we are building and operating exceptional solutions to provide world class support to brands on Amazon's Marketplace business, which exceeds 40% of the total platform sales and growing.
As a Sr. Product Manager of Brand Support, you will lead a team that owns the development and execution of strategies to support not only Brands, but also impact our 3rd party Sellers. You will be responsible for innovating and driving strategic initiatives and products. In this high profile role, you will collaborate with numerous operational and software development teams – both inside and outside Brand Support – to produce solutions that are effective and easy to scale. You will build collaborative relationships with these partners, working closely with them to create and execute a thriving product roadmap. You will prepare strategic recommendations, product roadmaps and program updates to senior management.
The ideal candidate will bring the following to the position: a) a passion for development and management of customer facing products and services; b) strong business management skills, including creating business strategy and managing program metrics and c) overseeing the development and execution of a product roadmap. A successful candidate will be able to work effectively across business, engineering, and analytics teams. They will establish a clear and easy to understand vision and process, while regularly diving into the details to solve highly analytical problems. This leader will have a strong customer-focused perspective to deliver world class experiences for our customers, while holding a high bar on performance. They will be passionate in helping their team members grow and succeed, and will have a bias toward curiosity and ongoing learning.

Basic Qualifications

  • 7+ years of leading teams of product management, analysts, and engineering professionals.
  • Experience managing, prioritizing, and delivering a product portfolio to meet strategic goals.
  • Experience building and releasing scalable technology solutions and partnering with engineering teams.
  • Proven track record of identifying customer needs and inventing new ways to meet those needs.
  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment with a strong bias for action.
  • Demonstrated ability to translate customer needs into business and product requirements.
  • Proven ability to make smart trade-offs on time-to-market versus features and to respond to dynamic markets.
  • Willingness to roll up your sleeves and do whatever is necessary to meet team goals.
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes
  • Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold strategic vision
  • Excellent business judgment and strategic aptitude; the ability to generate ideas and solve problems independently, in a manner consistent with the product vision, Amazon’s core principles, and Amazon’s position in the market segments
  • Bachelor’s degree.

Preferred Qualifications

  • MBA preferred.
  • Experience defining and designing customer-facing components of e-commerce sites.
  • Experience in online retail and/or product fulfillment operations is a plus
  • Experience in technical support organization is a plus
  • Proven oral and written communication skills. Ability to create a compelling positioning/messaging strategy
  • General manager/owner mentality and an entrepreneurial drive, proven ability to influence others.
  • Energetic self-starter with ability to work independently in a competitive and fast-paced environment

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