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GHRS Salesforce Administrator, HR Services

GHRS Salesforce Administrator, HR Services

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Human Resources
Recruiting Team 

Job Description

Amazon Global HR Solutions (GHRS) team is looking for an experienced Salesforce administrator . Currently at GHRS, we are building a HR Contact Management solution on Salesforce Service Cloud. We are onboarding new programs across globe onto this platform. GHRS will enable employee self-sufficiency by providing simple, intuitive self-service tools across devices using communities, lightening, and other Salesforce next gen technologies. We will implement the overall self-service strategy and user experience for our employees and partners by integrating it with other Amazon cross systems and platforms like telephony, content management system (CMS), and analytics ensuring a consistent global experience.

The Salesforce administrator will to do configuration, administration, maintenance, integration and automation of applications in (SFDC) environment.

  • Responsible for designing and configuring Salesforce solutions that support business requirements and drive key business decisions
  • Take ownership of technical delivery and be the point of contact for an application or program
  • Troubleshoot and fix defects for planned releases and production issues
  • Research and understand all technical aspects of, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
  • Create and maintain system documentation as it relates to the Salesforce platform
  • Work with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles
  • Demonstrate Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
  • Research and find opportunities to utilize SFDC best practices, guidelines to improve system productivity, scaling and monitoring

Basic Qualifications

  • 3+ years of Salesforce Admin/Developer experience.
  • Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse IDE).
  • Bachelor’s degree.

Preferred Qualifications

  • 5+ years of experience with Salesforce
  • Degree in Computer Science, Software Engineering, MIS or related field.
  • Certified Advance Administrator (ADM-211) or equivalent experience.
  • Strong influencing and communication skills. Conversant with both technical and business audience.
  • Strong Expertise with Service Cloud and Knowledge Products.
  • Experience implementing at least three full lifecycle implementation.
  • In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of HR business processes.
  • Professional experience in a test-driven and formal QA development environment, including development/staging/production (or similar) deployment cycles.
  • Experience working in an Agile/Scrum environment.
  • Ability to work in a fast-paced and changing environment.

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.