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Application Engineer

Application Engineer

Job ID 
Posted Date 
Amazon Corporate LLC
Position Category 
Operations, IT, & Support Engineering
Recruiting Team 

Job Description

Are you interested in joining the team behind Amazon’s newest innovation? Come help us working on world class software for our customers!

The Amazon Kindle Engineering Support team provides tier 3/4 production engineering support and support tool development. You will also be responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for product release coordination and software deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

Some of the key job functions:
  • Provide support and perform troubleshooting tasks, with responsibilities covering multiple products, features and production services
  • Work on operations and maintenance driven coding projects, primarily in Perl, Python, Java, shell scripts, and web technologies
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status BI reporting using big data platform
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

  • B.S. in Computer Science, Engineering or a related technical field
  • 5+ years overall development/technical support experience (less with Master’s Degree)
  • 1+ years of experience in Perl or equivalent programming language
  • 3+ years of experience in UNIX/Linux operating system

Preferred Qualifications

  • Proven ability to troubleshoot and identify the root cause of issues
  • Demonstrated skill and passion for operational excellence
  • Knowledge of Java based technologies
  • Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems
  • Ability to write intermediate level SQL queries
  • Experience in EMR, Android/iOS development is a plus
  • Experience in a 24/7 production environment
  • Ability to retain composure under stressful conditions, Inc. group of companies and is an Equal Opportunity-Affirmative Action Employer-Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation